Production Support / Application Support

Role Summary

The Production/Application Support Engineer is responsible for providing L2 support for enterprise applications and Linux servers. The role involves monitoring, troubleshooting, and resolving incidents using APM tools while ensuring 24*7 application uptime and performance.

Key Responsibilities

• Provide L2 production support for enterprise applications.
• Administer and troubleshoot Linux servers at a moderate level of expertise.
• Monitor application performance using APM tools such as Grafana, Splunk, or Datadog.
• Respond to production incidents, investigate root causes, and implement fixes.
• Ensure 24*7 uptime and performance of critical business applications.
• Collaborate with development and operations teams to resolve production issues.
• Follow standard operating procedures for incident escalation and resolution.

Mandatory Skills & Experience

• L2 Production/Application Support experience.
• Linux server administration expertise (moderate level).
• Experience with Application Performance Monitoring (APM) tools – Grafana, Splunk, Datadog preferred.