Job Description

We are looking for an experienced Production Support & Observability Engineer to support critical open-source applications deployed across hybrid cloud environments. The candidate should have strong expertise in production operations, incident management, monitoring, troubleshooting, and ensuring application availability and reliability.

Responsibilities

Provide L2/L3 production support for business-critical applications.
Monitor application health, infrastructure, and services using observability platforms.
Manage incidents, perform root cause analysis (RCA), and drive resolution within agreed SLAs.
Analyze logs, metrics, and traces to identify performance bottlenecks and system issues.
Coordinate with development, infrastructure, cloud, and business teams during major incidents.
Support application deployments, change management, and release validation activities.
Proactively identify operational risks and implement preventive measures.
Prepare incident reports, knowledge articles, and operational documentation.

Requirements

Experience=>
Hands-on experience in Application Production Support.
Strong understanding of Incident, Problem, and Change Management processes.
Experience in RCA preparation and post-incident reviews.
Exposure to 24x7 support environments and critical incident handling.
Experience with observability and monitoring tools such as: ELK Stack (Elasticsearch, Logstash, Kibana) Grafana Prometheus OpenTelemetry
Splunk (good to have)
Dynatrace/AppDynamics/New Relic (good to have)
Distributed databases management / support like for YBDB, PostGreSQL and MongoDB etc would be great.
ITIL Foundation Certification.
Experience with Kubernetes, OpenShift, CI/CD pipelines.
Exposure to Site Reliability Engineering (SRE) practices.