Production Specialist, AVP

Position Overview

Job Title: Production Specialist

Corporate Title: AVP

Location: Pune, India

Role Description

• Our organization within Deutsche Bank is AFC Production Services. We are responsible for providing technical L2 application support for business applications.
• The AFC (Anti-Financial Crime) line of business has a current portfolio of 30+ applications. The organization is in process of transforming itself using Google Cloud and many new technology offerings.
• As an Assistant Vice President, your role will include hands-on production support and be actively involved in technical issues resolution across multiple applications.
• You will also be working as application lead and will be responsible for technical & operational processes for all application you support.

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy,

• Best in class leave policy.
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Provide technical support by handling and consulting on BAU, Incidents/emails/alerts for the respective applications.
• Perform post-mortem, root cause analysis using ITIL standards of Incident Management, Service Request fulfilment, Change Management, Knowledge Management, and Problem Management.
• Manage regional L2 team and vendor teams supporting the application. Ensure the team is up to speed and picks up the support duties.
• Build up technical subject matter expertise on the applications being supported including business flows, application architecture, and hardware configuration.
• Define and track KPIs, SLAs and operational metrics to measure and improve application stability and performance.
• Conduct real time monitoring to ensure application SLAs are achieved and maximum application availability (up time) using an array of monitoring tools.
• Build and maintain effective and productive relationships with the stakeholders in business, development, infrastructure, and third-party systems / data providers & vendors.
• Assist in the process to approve application code releases as well as tasks assigned to support to perform. Keep key stakeholders informed using communication templates.
• Approach support with a proactive attitude, desire to seek root cause, in-depth analysis, and strive to reduce inefficiencies and manual efforts.
• Mentor and guide junior team members, fostering technical upskill and knowledge sharing.
• Provide strategic input into disaster recovery planning, failover strategies and business continuity procedures
• Collaborate and deliver on initiatives and install these initiatives to drive stability in the environment.
• Perform reviews of all open production items with the development team and push for updates and resolutions to outstanding tasks and reoccurring issues.
• Drive service resilience by implementing SRE(site reliability engineering) principles, ensuring proactive monitoring, automation and operational efficiency.
• Ensure regulatory and compliance adherence, managing audits, access reviews, and security controls in line with organizational policies.
• The candidate will have to work in shifts as part of a Rota covering APAC and EMEA hours between 07:00 IST and 11:00 PM IST (2 shifts). In the event of major outages or issues we may ask for flexibility to help provide appropriate cover.
• Weekend on-call coverage needs to be provided on rotational/need basis.

Your skills and experience

• 7-12 years of experience in providing hands on IT application support.
• Experience in managing vendor team's providing 24x7 support.
• Preferred: Team lead role experience, Experience in an investment bank, financial institution.
• Bachelor's degree from an accredited college or university with a concentration in Computer Science or IT-related discipline (or equivalent work experience/diploma/certification).

• Preferred: ITIL v3 foundation certification or higher.
• Knowledgeable in cloud products like Google Cloud Platform (GCP) and Kubernetes and hybrid applications.
• Strong understanding of ITIL /SRE/ DEVOPS best practices for supporting a production environment.
• Understanding of production KPIs, SLO, SLA and SLI.

• Monitoring Tools: Knowledge of Elastic Search, Control M, Grafana, Geneos, OpenShift, Prometheus, Google Cloud Monitoring, Airflow, Splunk.
• Working Knowledge of creation of Reporting Dashboards and reports for senior management
• Red Hat Enterprise Linux (RHEL) - professional skill in searching logs, process commands, start/stop processes, use of OS commands to aid in tasks needed to resolve or investigate issues. Shell/Ansible playbook scripting knowledge a must.
• Understanding of database concepts and exposure in working with Oracle, MS SQL, PostgreSQL, Big Query etc. databases.
• Ability to work across countries, regions, and time zones with a broad range of cultures and technical capability.

Skills That Will Help You Excel

• Strong written and oral communication skills, including the ability to communicate technical information to a non-technical audience and good analytical and problem-solving skills.
• Proven experience in leading L2 support teams, including managing vendor teams and offshore resources.
• Able to train, coach, and mentor and know where each technique is best applied.
• Experience with GCP or another public cloud provider to build applications.
• Experience in an investment bank, financial institution or large corporation using enterprise hardware and software.
• Knowledge of Actimize, Mantas, and case management software is good to have.
• Working knowledge of Big Data - Hadoop/Secure Data Lake is a plus.
• Prior experience in automation projects is great to have.
• Exposure to python, shell, Ansible or other scripting language for automation and process improvement
• Strong stakeholder management skills ensuring seamless coordination between business, development, and infrastructure teams.
• Ability to manage high-pressure issues, coordinating across teams to drive swift resolution.
• Strong negotiation skills with interface teams to drive process improvements and efficiency gains.

How we'll support you

• Training and development to help you excel in your career.
• Coaching and support from experts in your team.
• A culture of continuous learning to aid progression.
• A range of flexible benefits that you can tailor to suit your needs.

About us and our teams

Please visit our company website for further information:

We strive for a in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.