Job Description:
About Us
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Global Business Services
Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.
Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation.
In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.
Process Overview
The TI team is responsible for all Consumer and Global Wealth & Investment Management (GWIM) business aligned infrastructure and end-to-end production services. This includes direct responsibility for Production support, problem and incident management, operational support. Also supporting vertical functions (Release, Deployment & Environment Management, Application Integration & Engineering, Performance & Capacity Management, Operational Excellence) to deepen concentration stability and innovation.
Job Description
Individual software professional will get an opportunity to work in L3 Application production support on various technologies like
DataPower, Web-Methods, Java, Unix, Production Support, Monitoring tools like Splunk, Remedy, myCTO etc., The primary responsibility is to ensure application stability and availability, incident management, Release support and to drive continuous process improvements and innovation to bring down cost of IT operations.
The ideal candidate must be highly self-motivated, proactive, attention to detail, good mentor & leader with strong communication & management skills to interact with partners and Other Prod Support teams like L1, L2, L3, Application and Business stakeholders as required. Ability to think of process improvements to improve platform stability and resiliency.
Fully competent to work under general direction on complex projects usually on specific assigned problems. Awareness of business or function for which system is designed.
Responsibilities
- Provide production support for eCommerce Platform
- Provide application support and Code analysis support for Web-Methods driven environment.
- Rotating On Call support for pages related to Production issues
- Work on production tickets on daily basis
- Incident and Change Management Support
- Process Improvement and Automation
- Communicate with peers and supervisors routinely, document work, meetings, and decisions
- Release & deployment support
- Production problem research and issue resolution
Requirements
Education: B.E. / B. Tech/M.E. /M. Tech/B.Sc./M.Sc./BCA/MCA (prefer IT/CS specialization)
Certifications, If Any: Not Mandatory
Experience Range: 10-13 years
Foundational skills*
- DataPower Administration/ Web-Methods
- Expertise in Shell scripting and Python scripting.
- Linux hands on experience
- Java
- Problem solving skills
- Communication skills
Desired skills:
Work Timings:
Weekdays: 7:30 AM to 4:30 PM and 10:30 AM to 07:30 PM IST (rotational shift based on on-call roaster)
Weekends: 7:30 AM to 7:30 PM IST (on rotation basis)
Job Location: Hyderabad, Chennai
