Production Service Developer 3 - AMS/Cloud Operation/Devops

About the Company/Team

Our Cloud Operations team is responsible for ensuring the reliability, scalability, and security of production infrastructure that supports a rapidly growing global client base. The team is committed to operational excellence, automation, and continuous improvement, ensuring seamless delivery of cloud-hosted applications and services. Through strong collaboration with engineering, DevOps, and support teams, we enable high availability and high performance across mission-critical environments.

2. Job Summary

As a Cloud Operations Engineer, you will manage, support, and optimize cloud-based production systems. You will be responsible for application deployments, system monitoring, troubleshooting, performance tuning, and automation initiatives across multi-cloud environments. This role requires strong technical expertise, a proactive mindset, and the ability to work in a 247 rotational shift model, including night shifts.

Responsibilities-

• Deploy, configure, upgrade, and support applications in cloud environments.
• Monitor production systems, respond to alerts, and ensure high availability.
• Troubleshoot infrastructure, application, and networking issues with quick turnaround.
• Perform incident management, document actions, and provide RCA reports.
• Manage backups, data recovery, and support disaster recovery planning and testing.
• Automate recurring operational tasks using CI/CD and infrastructure-as-code tools.
• Build and maintain new cloud environments, servers, and application stacks.
• Implement and enforce security best practices across all cloud systems.
• Support network-related tasks including firewall rules, DNS, and load balancing.
• Collaborate with engineering, QA, and support teams to ensure smooth release cycles.
• Maintain system documentation, configurations, runbooks, and operational guidelines.
• Participate in performance tuning, capacity planning, and continuous optimization efforts.
• Follow ITIL-based processes for change management and service delivery improvement.

Qualifications & Skills

Mandatory:

• Bachelor's or Master's degree in Computer Science, IT, or related field.
• 6+ years of experience in IT operations, cloud operations, or application support.
• Hands-on experience with major cloud platforms (OCI, AWS, Azure, GCP).
• Strong troubleshooting skills on Windows and Linux servers.
• Working knowledge of DevOps concepts and CI/CD pipelines.
• Proficiency with automation/configuration tools (Git, Jenkins, Terraform, Chef, etc.).
• Knowledge of containerization and orchestration technologies (Docker, Kubernetes).
• Strong understanding of networking fundamentals-DNS, routing, load balancing, firewalls.
• Excellent communication skills and willingness to work in 247 rotational shifts.

Good-to-Have:

• Exposure to big data technologies such as Hadoop or Kafka.
• Experience supporting large-scale distributed systems.
• Familiarity with ITIL processes and structured incident/change management.

Career Level - IC3