Production & Operations Head

Who we are:

ExCo is the parent company behind Bucketlist and BHX. Twelve years in. Bootstrapped. 150+ editions across 20+ countries, NPS north of 75, and a community of 5,000+ founders, creators, divers, and self-growth obsessives who pay ₹1L–4L+ for experiences they talk about for a decade.

Here's the honest picture: the global category just got validated — WeRoad raised $58M led by Airbnb — but nobody anywhere has proven this business profitable at scale. That's the prize we're playing for, and we believe edition-level discipline plus an AI-run operations stack is how it's won.

We've built that stack:

→ A calendar engine that recommends what to kill, keep, and launch every week

→ A supply AI that turns a villa link into a costed edition

What it needs now is the operator.

The Role:

You run the Bangalore floor.

Both founders trust you to be the most senior person in the room most days — the CEO is in weekly, the COO travels. That's not a gap you tolerate; it's the job.

You carry written, delegated authority on gate decisions, staffing, and vendors.

You own two outcomes: Profit per ticket and NPS

Every edition we run has a margin floor by destination tier and a quality bar that never bends for a calendar. Your job is that both stay true while we roughly double departures over the next 12 months.

The IP heads for Bucketlist and BHX report to you, plus a production manager who powers our experiments lane.

What You'll own:

The operating cadence -Daily standups, Friday scorecards, gate decisions landing on their dates with the data ready. The floor's rhythm is yours.

The Calendar - Our calendar engine reads pace, margin, and funnel for every live edition and recommends confirm / kill / rescue. You make the calls, on time, and you defend them with numbers — including against the founders. Especially against the founders.

Profit per ticket - Tier margin floors on every greenlight, vendor economics, estimate-sheet discipline, facilitator cost caps. An edition that fills but loses money is a miss on your scoreboard.

Delivery quality - T-60 audits with our Head of Quality, facilitator staffing that never dips below the rating bar, NPS read per departure.

Your agents - Calendar engine, supply AI, launch-next recommender, vendor-comms. They do the coordination hours; you make them better every month. Ops-hours-per-edition should fall every quarter you're here.

Your first 90 days:

→ Name the next 10–12 departures from our proven-SKU history and get their sales windows open on time.

→ Make the weekly kill/keep/launch docket a 10-minute decision ritual, not a meeting.

→ Find the three editions on the current calendar that shouldn't survive their gates — and handle the kills so well the customers stay.

What we are looking for:

10+ years running physical operations where the unit economics were yours — multi-unit, multi-departure, multi-city. Travel, hospitality, live events, food, quick commerce — the domain matters less than the scar tissue.

You've been the most senior person on a site. Not attended the cadence — ran it.

You've killed things. Editions, stores, product lines, your own company. You can tell us what you shut down, when you knew, and what it cost to wait.

Ex-founders are very welcome here. So is anyone who reads a P&L faster than a deck.

You use AI like infrastructure, not like a demo. When something is slow your first instinct is what's the broken process, not who do I hire.

You write clearly. Our operating system runs on written decisions.

Bangalore, in office, five days. This seat IS the office.

This isn't for you if:

You managed through layers and called it leadership.

You need a structure above you to function.

You've never shut anything down.

You talk process without numbers.

You want remote, hybrid, or flexible.

This role anchors a floor.