Production Engineer

About Client:

Our Client is a AI first Innovation Engineering Services & Solutions company headquartered in Pittsburgh, our core purpose is to impact lives by transforming businesses through innovation. With a presence in 23 global locations, it boasts an engineering headcount of more than 5,500+ employees. The company engages with its clients through collaborative, white-box engagement models that include extended teams and turn-key projects. It excels in building new products and re-engineering legacy products using state-of-the-art technologies and innovation. Led by an entrepreneurial leadership team that prioritizes execution, outcomes, and continuous learning, It has been recognized as one of Pittsburgh's fastest-growing companies by the Pittsburgh Business Times and as a leader in innovation by Smart Business Magazine.

•Job Title : Production L2 Support

• Key Skills : (Python + Linux + Cloud + SQL Database)

• Job Locations : Bangalore

• Experience : 4+ Years

• Education Qualification : Any Graduation.

• Work Mode : Hybrid.

• Employment Type : Contract.

• Notice Period : Immediate - 15 Day

Job Description:

Enterprise Support: L1/L2 support, incident management, defect triage, customer-facing troubleshooting

• Linux/Unix: Command-line expertise, log analysis, server diagnostics, performance checks

• SQL & Databases: Strong SQL querying, data debugging, application–database issue resolution

• Troubleshooting & RCA: Root-cause analysis, API issue investigation, performance tuning

• Scripting & Automation: Exposure to Python, shell debugging, automation fundamentals

• Documentation: KB articles, SOPs, troubleshooting guides

• Collaboration: Cross-team coordination with dev, QA, cloud, and DB teams

• Additional Exposure: AWS, REST APIs, ServiceNow/Jira, SaaS platform support.

Interested candidates please share resume

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