Job Requirements
Business Unit: New Age
Job Purpose: The role entails the responsibility of providing production support to bank's software applications. It includes administering and resolving day to day production applications issues, providing updates and perform root cause analysis.
Roles & Responsibilities
- Experience in CBS Application and Reporting.
- Hands-on in Technologies like Oracle Database, PL/SQL, Shell Scripting.
- Responsible for Availability, Migrations and Capacity Maintenance & Upgrades of application.
- Hands-on with Application Monitoring Activities
- Research, recommend, configure, and administer software configuration changes.
- Perform routine operations tasks (i.e. produce reports, stat files, etc.)
- Work with software vendor to have application issues fixed, both short term and long term (with root cause)
- Troubleshoot errors and application issues via periodic testing, help desk tickets, and other methods.
- Applies the identified job knowledge requirements for the role to make disciplined decisions in a timely fashion.
- Incident / Change Management: Tracking the incidents in Ticketing tool and acting accordingly.
- Good understanding on Incidents SLA, and strictly Adhering to defined SLA.
- Good understanding of Change and Release Management.
- Coordinating with the OEM / Vendor / Infra Team, for patch codes, bug fixes, upgrades.
- Knowledge on Generating Regulatory, Finance, MIS & Branch Reporting Extract.
- Experience in Team Handling.
- Good Understanding of Improve the Performance of Reporting Extract. Technical Skill Set:
- Fair Knowledge on CBS Architecture, Oracle Database, SQL and PL/SQL Queries, Web Server and Linux.
- System understanding and hands on experience on Application Support.
- Involves in planning and integrating the Business Continuity functions of Business Units.
- Handling application audits either internal or external.
- Responsible for Availability, Migrations and Capacity Maintenance & Upgrades of application.
Key Success Metrics
- Deliver & effectively track all the deliverables.
- Track improvements.
- Track L2, L3 escalations to closure
Experience: 3 to 5 years in total experience and at least 2 years of relevant experience in CBS application.
Educational Qualification (Fulltime): Bachelor of Technology (B.Tech) / Bachelor of Science (B.Sc) / Master of Science (M.Sc) /Master of Technology (M.Tech) / Bachelor of Computer Applications (BCA) / Master of Computer Applications (MCA)
