Join us as a Production Analyst
- This is an opportunity to make a real impact and be pivotal in the success of our business, while benefiting from great variety and stakeholder exposure
- We'll look to you to deliver a complex and critical production management, infrastructure and application support service for relevant platforms, activities and processes across the domain
- Hone your existing analytical skills and advance your career in this exciting, fast paced role
- We are offering this role at associate level
What you'll do
As a Production Analyst, you'll support with providing day-to-day technology based services and will assist with deploying new, complex applications and architecture across the domain. We'll look to you to monitor daily batches, alerts, system health, while troubleshooting incidents through log analysis and SQL query investigation. Your responsibilities include managing ServiceNow tickets across incidents, requests, and changes, supporting releases and weekend operations, and maintaining runbooks and SOPs to continually improve operational efficiency.
It's a highly collaborative role which will see you working closely with platform and domain stakeholders to ensure the robustness and resilience of the platform. You'll also work with feature teams to understand the upcoming changes and prevent potential issues occurring.
Your Role Will Also Involve
- Collaborating with product development and feature teams to understand the upcoming product, enabling continuous integration and continuous deployment to occur
- Regularly attending the feature teams refinement and planning sessions
- Identifying areas for service improvement by analysing and diagnosing re-occurring platform and service incidents, as well as customer and stakeholder feedback
- Building a culture of continuous improvement to reinforce the robustness of the domain, with a focus on automation, scalability, continuous integration and continuous delivery
The skills you'll need
We're looking for someone with technical knowledge and experience including platform, technology, products and domains. You'll need at lease six years of experience in Oracle, SQL, PL/SQL, and Unix or Linux, along with experience in Airflow, Autosys and basic AWS services such as S3, CloudWatch, or EC2. You'll need experience in Python scripting and have foundational knowledge of the Microsoft Power Platform and Grafana.
You're also need experience in working with monitoring tools like AppDynamics, Dynatrace, Splunk or Kibana complemented by strong communication skills, ITIL awareness, finance domain knowledge, and readiness for shift or oncall support.
We're Also Looking For
- Knowledge and experience of industry standard toolsets and processes
- Knowledge and experience of using operational principles
- A very capable communicator with the ability to communicate complex technical concepts clearly to your peers and management level colleagues
- Good collaboration and stakeholder management skills
