Product Trainer

Position: Product Trainer

Location: Bengaluru

Who are we

Krones Digital Solutions India (KDSI) is a subsidiary of the Krones Group and is a part of the Krones.Digital community.

The Krones Group, headquartered in Neutraubling, Germany, plans, develops, and manufactures machines and complete lines for the fields of process technology, bottling, and packaging, plus intralogistics and recycling. Every day, millions of bottles, cans and containers are processed in Krones lines - in alcoholic and non-alcoholic beverage industries, dairy and liquid food industry as well as in the chemical, pharmaceutical and home & personal care industries.

It is quite likely that the bottle of water, cola or juice in your hand is manufactured in one of the Krones lines!!

Krones Digital Solutions India is created as of 2023 to be the Technology Competence Centre for Krones, focusing on developing software solutions for the Internal organization as well as for the customers of Krones Global.

Who are we looking for

We are looking for an experienced Trainer with at least 6+ years of experience in Training, Learning & Development, or Customer Success Environments. The selected candidate needs to have excellent communication and organizational skills, with a strong focus on time management and project management.

The role will be based out in Bangalore and will directly report to the Head of LS Digital Operations, KDSI.

What are you in for (Roles and responsibilities)

Your responsibilities would include but are not limited to the below:

• Develop, own, and implement comprehensive learning programs such as lectures, webinars, online content etc.
• Design course materials and training content such as manuals, sessions/guides, course presentations and audio-visual aids.
• Drive continuous evaluation to measure the success of all trainings and use that data to further develop of our training methods to achieve higher efficacy and effectiveness.
• Own and monitor our training and knowledge database.
• Adapt to learning and understanding our company specific technologies by continuously collaborating with internal training team and counterpart.
• Collaborate with our Customer Support Operations team and help the customers for any issues.
• Provide insights to the internal teams with evaluations and analysis of our platform and our cloud services usage.

What is in it for you

• You are a part of a brand-new org. setup with a clean slate and a mission to build a People first organization.
• You would be required to be a Trainer for our IIoT (Industrial Internet of Things) Cloud products, especially our Share2Act platform and INGENIQ Topics.

Share2Act is a flexible and cloud based IIoT platform that connects machines in production and provides extensive functionalities. It can be tailored to each employee's specific needs and is offered as a SaaS (Software as a Services) model. By providing a comprehensive overview of production, Share2Act helps customers identify optimization potentials to increase quality and productivity while reducing costs. This complete transparency is made possible through a centralized data storage in the cloud, which enables access to information from any location.

What are we looking for (Experience/Qualifications/Skillsets/Must-haves)

Education:

• Bachelor's degree in engineering/business or related field with atleast 6 years of relevant experience in a Training, L&D and/or Customer Success environment.
• Certification in training (e.g., Certified Technical Trainer) is a plus.

Tools and Technologies

• Video Conferencing Software tools: like Zoom and Microsoft Teams for live interactive training sessions.
• Content Creation tools: Material creation tools like Microsoft PowerPoint, Confluence, Canva.
• Video recording & editing tools: like Camtasia to develop engaging training videos and visuals.
• Knowledge management and SOP creation tools Word, Adobe PDF, Excel, Confluence.
• Assessment and Evaluation Tools: Tools Like Microsoft forms for measuring the effectiveness of training programs and gathering feedback.
• Collaboration and Communication Tools: Outlook, Microsoft teams, Zoom for facilitating teamwork and continuous interaction among trainers and learners.
• Ticketing and Task management tools: like JIRA, Salesforce and MS tasks.

Professional attributes

• Good interpersonal and organizational skills.
• Ability to work across cultures and be able to interact with local and international counterparts/customers.
• High degree of initiative, confidence, and enthusiasm.
• Keen organization, prioritization, project management and time management abilities
• Excellent communication skills and is a team player.