Build and action product architectures and solution roadmaps, including the design of infrastructure necessary to support the business objectives of our stakeholders.
Create launch programs with partners to ensure that new products and feature releases are tested before broad-scale deployment.
Perform implementation reviews, advocate new product features and ensure the prompt and proper resolution of technical challenges.
Ensure that technical solutions are designed in a way that enables other Analytical teams to easily access data for operational reporting and data visualization.
Collaborate with Product Engineers to enhance core platforms and create applications using standard and Google-specific software development tools.
Minimum qualifications:
Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
3 years of experience project managing and delivering technical solutions.
Experience developing solution architectures for Contact Centers and customer-facing digital experiences like web or mobile applications, as well as experience with one or more programming languages (e.g., Java, Python, SQL, Go, or C++).
Preferred qualifications:
Ability to manage ambiguity, overcome complex challenges and scale effectively across a large organization and highly distributed team.
Ability to navigate complex business organizations, manage multiple cross-functional stakeholders and consult optimal solutions
Excellent communication skills, with the ability to adapt messages to both technical and business audiences.
