Product Support Trainee in Ahmedabad

Key Responsibilities

• Client support via call & chat: Deliver prompt and courteous customer service to clients through inbound calls and live chat support. Understand and resolve client concerns, escalating complex cases as needed. Maintain detailed records of interactions and follow-ups to ensure client satisfaction.
• Technical troubleshooting: Diagnose and resolve device-related errors, system malfunctions, or configuration issues. Provide step-by-step technical assistance to users unfamiliar with digital tools or hardware. Collaborate with internal technical teams to resolve recurring or complex issues.
• Installation & software upgrade assistance: Guide clients through the installation of hardware devices and the setup of software tools. Provide remote or verbal support for software upgrades, patches, and updates. Ensure compliance with installation standards and software compatibility requirements.
  
  

About Company: Mantra Softech is a global hi-tech manufacturer of biometric products and solutions with an in-house design and development team. This dream project of like-minded visionaries started in 2006 and continues to push the envelope on biometric system capabilities. Mantra enjoys market leadership in India and is expanding globally with a client base in more than 30 countries. Mantra's major business comes from the government, telecom, and financial sectors, to name a few. Mantra's product portfolio includes fingerprint sensors, IRIS sensors, integrated fingerprint devices, integrated IRIS devices, POS/MicroATM/financial terminal, IRIS recognition in mobile, and many more biometric devices. Customers rapidly growing requirements for complex and sophisticated security systems are the inspiration behind Mantra's Innovative products and solutions.