We are looking for a proactive and customer-focused Product Support Executive to assist users in effectively using our products. The role involves troubleshooting issues, providing timely support, and working closely with internal teams to ensure a smooth customer experience.
Key Responsibilities
- Provide technical and functional support to customers via phone, email, chat, or ticketing systems
- Understand product features and guide users on proper usage
- Diagnose, troubleshoot, and resolve product-related issues in a timely manner
- Escalate complex issues to the relevant internal teams and follow up until resolution
- Document customer interactions, issues, and solutions accurately
- Assist in product testing, feedback collection, and continuous improvement
- Create and update support documentation, FAQs, and user guides
- Ensure high levels of customer satisfaction
Required Skills & Qualifications
- Bachelor's degree in any discipline (technical background preferred)
- 1-3 years of experience in product support / customer support
- Good understanding of software products / applications
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Familiarity with CRM or ticketing tools is an added advantage
What We Offer
- Competitive salary and benefits
- Learning and growth opportunities
- Collaborative and supportive work environment
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