Product Support Specialist (Shopify Apps)

About the Role

Looking for someone who has experience in providing technical and customer support. We are a lean startup with a clear vision to stay calm and grow a profitable business. Our goal is to build a sustainable business so that we can live our lives peacefully and also build a strong business along the way. You will be responsible to help us in the journey and enjoy the journey with us.

What you'll do at SidePanda

• Handle day to day (Sunday off) responsibilities of customer support(chat and emails)
• Take customer calls and help them over it
• Solve small technical issues for the customer
• Create knowledge base and add proper documentation
• Understand the product end to end and keep yourself updated with the few features launched
• Be part of the vision and get involved with the team
• Follow the process judiciously

What makes you a match

• 1-4 years of experience in customer support
• Experience with Shopify App is a must
• Experience in HTML, CSS, JS is a must
• We are a remote company so work from anywhere
• There will be fixed defined timings so you should be comfortable with that