Product Support Specialist
Job Description
Designation - Product Support
Experience - 2+ Years
Location - Pune
Mandatory Technical Skills
- 2+ years of Technical Support / Product Support / Software Support experience (Preferably SaaS)
- Experience with customer-facing application support
- Hands-on knowledge of SSO, Access Management, SaaS, Cloud Computing, FTP, SMTP, and HTML
- Experience working with ticketing/CRM tools (Salesforce preferred)
- Strong troubleshooting and analytical skills
- Excellent written and verbal communication skills
More Info
Key Skills
ticketing CRM tools
SSO Access Management
About Company
Skills:
Technical support, Data Services, Ms Outlook, Root Cause Analysis, P1/P2 Tickets