This role is for one of our clients
Industry: Software Development
Seniority level: Entry Level
Min Experience: 0 years
Location: Bengaluru
JobType: full-time
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Your Responsibilities
- This position involves assisting customers who contact us via live chat, phone calls, and emails
- You will be engaging in conversations with e-commerce business owners from over 50 countries worldwide, gaining insights into their business operations and guiding them in setting up our product to ensure their success
- Documenting and categorizing technical issues and product requests reported by customers and forwarding them to the product team
- Identifying obstacles in product activation by reviewing customer usage videos and providing UI/UX improvement suggestions to the product team
Why You're a Great Fit
- You are passionate about delivering a software service experience comparable to a Michelin-starred Italian restaurant
- You truly enjoy helping others and contributing to their success
- You possess basic knowledge of SQL, JavaScript, Postman API testing, and web debugging/analytics (though not mandatory)
- Experience working in an early-stage SaaS startup is a bonus (but not required)
- You have a genuine interest in engaging with people from diverse backgrounds to learn about their lives
Essential Skills
Customer Support
Customer Service
Desirable Skills
Technical Support
