Product Support Specialist

Job Location: Bangalore

About Position:

We are looking for multi-skilled candidates with excellent interpersonal skills for the position of Product Support Specialist. The candidate should be reliable, highly energetic, oversee a wide range of cross-functional teams, retail fulfillment teams, as well as third party logistics partners and vendors.

About EasyEcom:

EasyEcom is an industry-leading omnichannel inventory management and reconciliation solution for eCommerce businesses and multichannel retailers like Epigamia, Mondelez International, My Glamm, Borosil, Prestige, etc. We are persistently growing, from a few hundred clients to over 7000+ global clients, a handful of dedicated team members to 150+ members strong team, and being VC funded, we are continuing to expand over and beyond!

Roles and responsibilities:

Identifying clients requirements and helping them use specific features

Respond to clients queries on time via chat, phone, or email and escalate, if needed

Analyze and report any problems with the product functionalities.

Guide clients through new features and functionalities

Follow up with customers to ensure cent percent timely resolution for all the issues.

Gather clients feedback and share it with the team.

Update our internal databases with information about clients discussions and technical issues with the product.

Recommend improvements and workarounds to make the product better

Share feature requests with team members

Requirements:

Post Graduates - MCA/MSC IT & MBA.

Excellent communication and negotiation skills

1-2 years of experience in Product Support

Proficiency in Englishand Hindi

Excellent knowledge of MS Office

Self-motivated with a result-driven approach

Critical thinker and problem solver

Perks of Joining EasyEcom

Great Culture

Product Training

Recognition of Work

Ownership & Leadership opportunities

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