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Stripe

Product Support Operations Manager

Stripe
Bengaluru
6-10 Years
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  • Posted 7 days ago
  • Over 50 applicants
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Job Description

  • Recruit, manage, coach, and develop a team of in-office Operations Associates.
  • Drive strong operational delivery and implement process improvements to balance efficiency with user satisfaction.
  • Identify gaps in systems, policies, and strategies; recommend improvements to mitigate risks.
  • Foster a positive team culture and ensure team members are effective, fulfilled, and progressing in their careers.
  • Set clear team goals and use performance metrics to guide improvements and accountability.
  • Use a data-driven approach to analyze performance and make informed decisions.
  • Promote and represent Stripe's values, focusing on transparency, empathy, inclusion, and user-centricity.
  • Minimum Requirements:
  • 5+ years of experience leading operations support teams.
  • Proven experience working cross-functionally with multiple teams on impactful initiatives.
  • Experience in producing weekly and monthly business metrics and performance reporting.
  • Strong verbal and written communication skills.
  • Ability to partner effectively with internal stakeholders across functions.
  • Background in identifying and closing quality gaps in team performance.
  • Passion for process improvement and operational innovation.
  • Willingness to work occasional weekend days (with a weekday off).
  • Preferred Qualifications:
  • Experience building and scaling new teams from scratch.
  • Strong operational background with experience launching new processes and service delivery in a high-growth technology environment.

More Info

Job Type:
Permanent Job
Industry:
FinTech
Role:
Operations Manager
Function:
Operations
Employment Type:
Full time
Open to candidates from:
Indian

About Company

Stripe

Stripe, Inc. is an Irish-American multinational financial technology company that provides payment processing software and APIs for e-commerce platforms, mobile apps, and businesses of all sizes. Founded in 2010 by brothers Patrick and John Collison, the company is headquartered in both South San Francisco, California, and Dublin, Ireland. Stripe enables businesses to accept online payments and has expanded its offerings to include tools for fraud prevention, billing, and issuing physical and virtual cards. As of 2025, the company has become one of the most valuable privately held fintech firms, processing $1.4 trillion in payments annually and serving major clients like Amazon, Microsoft, Uber, and Toyota. Despite its scale and profitability, Stripe remains privately owned with no immediate plans to go public

Job ID: 119806989

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Last Updated: 05-03-2026 11:58:58 AM
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