Search Jobs
Search by job, company or skills
Search by job, company or skills
Role Overview:
We are seeking a technically strong and customer-focused Product Support Lead who can lead support operations, troubleshoot complex SaaS application issues, and act as the bridge between Support, Engineering, and Product teams.
Key Responsibilities:
Lead and mentor support engineers
Handle critical production escalations
Perform deep-dive troubleshooting and SQL-based fixes
Drive SLA metrics like FRT, MTTR & CSAT
Collaborate with Product & Engineering teams
Improve support efficiency using AI-driven automation
Maintain knowledge base and support documentation
Required Skills:
Strong SQL expertise
SaaS/Product Support experience
Advanced troubleshooting & debugging skills
Excellent stakeholder communication
Experience handling escalations and incident management
Exposure to AWS/Cloud environments
Kamlax Global Technologies is a leading IT services & business solution provider delivering cutting edge technology solutions to enterprises across the world.
we add value to organizations through a synergy of skills, technology insight, innovation, products and services that orchestrate our customer's business to perfection. Our expertise bridges the gap between the businesses and IT and offers detailed, process-driven solutions enabling our customers to enhance productivity and achieve better ROI.
Job ID: 148356347
We don’t charge any money for job offers
