Product Support - International Technical Voice

Description

We are seeking a Product Support - International Technical Voice representative to join our team in India. This role is ideal for freshers/entry-level candidates who are passionate about technology and customer service. You will be the first point of contact for international customers, providing them with the technical support they need to ensure a positive experience with our products.

Responsibilities

• Provide technical support to international customers via voice communication.
• Diagnose and resolve technical issues related to products and services.
• Assist customers in troubleshooting hardware and software problems.
• Maintain detailed documentation of customer interactions and resolutions.
• Collaborate with cross-functional teams to improve product performance and customer satisfaction.
• Stay updated on product knowledge and technical advancements.

Skills and Qualifications

• Strong communication skills in English (both verbal and written).
• Basic understanding of technical support processes and customer service principles.
• Ability to troubleshoot technical issues effectively and efficiently.
• Familiarity with computer systems, hardware, and software applications.
• Proficiency in using support tools and ticketing systems.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple tasks.