Search by job, company or skills

techwise digital

Product Support Engineer

techwise digital
Bengaluru, India
4-6 Years
Save
  • Posted 22 hours ago
  • Be among the first 10 applicants
Early Applicant

Job Description

  • 4+ years of experience in Product Support, Application Support, Technical Operations, or Software/Product Engineering roles.
  • Minimum 2 years of hands-on experience managing incidents in a production SaaS environment.
  • Experience coordinating software releases, deployments, and change management activities.
  • Exposure to Benefits Administration, HR Technology, Insurance Platforms, or Personalization solutions is an added advantage.
  • Willingness to work overlapping hours with the US Central Time zone (at least until Noon CT).
  • Availability to participate in on-call rotations and provide incident/release management support during weekends and after business hours.

Technical Skills

  • Hands-on experience with ITSM tools such as ServiceNow, Jira Service Management, Azure DevOps (ADO), or similar platforms.
  • Strong SQL skills with the ability to query, analyze, and troubleshoot production data issues.
  • Experience with monitoring and log analysis tools such as Splunk, Datadog, Kibana, AppDynamics, or similar observability platforms.
  • Good understanding of REST APIs and experience troubleshooting integration and application issues.
  • Familiarity with CI/CD pipelines and release management tools such as Jenkins, GitHub Actions, Azure DevOps, or equivalent platforms.

Core Competencies & Behavioral Skills

  • Ability to remain calm, organized, and decisive while managing high-priority production incidents.
  • Excellent verbal and written communication skills, with the ability to communicate effectively with both technical and business stakeholders.
  • Strong analytical and problem-solving mindset with attention to detail.
  • Proactive approach to documentation, knowledge sharing, and continuous process improvement.
  • Collaborative team player with a focus on identifying and mitigating risks before they impact customers.

Preferred Certifications

  • ITIL v4 Foundation Certification (or willingness to obtain within six months of joining).
  • AWS Cloud Practitioner or equivalent cloud certification.
  • SAFe, PMP, or other project/program management certifications are desirable.
  • CompTIA, HDI, or related support and operations certifications are a plus.

Key Success Metrics

  • P1/P2 incidents are resolved within agreed SLAs with timely and effective stakeholder communication.
  • Post-incident reviews (PIRs) are completed within five business days, with corrective actions tracked through closure.
  • Releases are executed successfully with minimal disruption and no avoidable rollbacks.
  • Reduction in recurring incidents through effective root cause analysis and preventive actions.
  • Recognition by clients and internal stakeholders as a dependable and trusted partner during critical incidents and production events.

Skills: itsm,support,incident

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Product Support
Employment Type:
Full time

About Company

techwise digital

Job ID: 148883695

Jobs by Skill - IT
Jobs by Skill - Non IT
International Jobs
Last Updated: 09-06-2026 07:41:35 PM
Homejobs in Bengaluru / BangaloreProduct Support Engineer

Similar Jobs

Senior Product Support Engineer

JLL
Bengaluru, India

Skills:

Psquery, Sql, Incident Management, System Monitoring, PeopleSoft Financial Management 9.2, Production Support Methodologies, Financial Close Processes, Process Automation Tools

Senior Product Support Engineer

FinAcPlus
Bengaluru, India

Skills:

Sql, Postman, Jira, Grafana, Curl, Cloud Logging, Jira Service Management

Product Support Engineer II

soundhound ai
Bengaluru, India

Skills:

voice processing , Prometheus, Sql, Java, JIRA, Grafana, UDP, Jvm, Nagios, MySQL, Bash, Zabbix, Kubernetes, Python, Servicenow, Perl, VoIP, freeswitch, Cassandra Database, SIP

product Support Engineer

Powerbridge Technologies
Bengaluru, India

Skills:

ticketing systems , Servicenow, HTML, Rest Api, Sed, Javascript, Tls, Python, AWS, Oauth, CSS, PowerShell, Grep, Jwt, Bash, SSL, Sql, Sso, Log Analysis, Authentication, Awk, Xss, Web Security, Azure, Technical support, Authorization, zendesk, Freshdesk, SaaS cloud platforms, CORS, Helpdesk, Jira Service Desk, CSRF

Engineer - Product Support - QM

Verint
Bengaluru, India

Skills:

netmon , schemas , Tomcat, Perfmon, Tcp Ip, Databases, Wireshark, Pbx, Operating Systems, Apache, Sql, Smtp, Weblogic, Iis, Cti, Windbg, desktop domains, VOIP, troubleshooting and diagnostic tools, stored procedures, telecom systems, active directory, windows security, Queries, WEB Server Technology, networking and protocols