Company Description
Senses Electronics, through its Intelligent Interactive Panel (IIP), has been transforming education since 2013 by empowering teachers and students in schools and colleges. The company's innovative technology supports an engaging and effective teaching-learning process, fostering futuristic and impactful leadership. With a mission to make lessons accurate, fun, and accessible, Senses is committed to ensuring a positive learning journey for students and building trust with parents. Renowned for its exceptional customer support, Senses aims to form lasting partnerships with educational institutions to create interactive and enjoyable learning experiences.
Role Description
This is a full-time, on-site position for a Product Support Engineer, based in Indore. The role involves providing technical support, troubleshooting product issues, and assisting customers in resolving technical queries. The Product Support Engineer will work closely with teams to ensure customer satisfaction, analyze technical challenges, and offer proactive solutions to enhance user experience. Additional responsibilities include maintaining detailed documentation and contributing to product improvement efforts by providing feedback to the development team.
Qualifications
- Proficiency in Product Support and Technical Support
- Experience in Customer Support and a customer-first mindset
- Strong Analytical Skills and expertise in Troubleshooting technical issues
- Excellent communication and problem-solving abilities
- Ability to work collaboratively within a team environment
- Familiarity with educational technology products is a plus
- Bachelor's degree in Engineering, Computer Science, or related field
