Product Support Engineer

Core Responsibilities

• Current Product support to address field failure issues for BS IV and BSV industrial application engines
• Customer/field visit to support field failure issue
• Investigates product or system problems, understands causal mechanisms, recommends appropriate action, and documents results with guidance from more experienced team members.
• Good exposure in engine testing and validation with INCA tool
• Should able to interpret engine testing data
• Able to use quality tools like 7 step problem solving techniques to apply in PQC project
• Able to create RCA for critical reported issues.

Skill Required

• INCA tool, Six Sigma process
• Field failure investigations
• Good communication skills and collaborative.