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IDESLABS

Product Support Engineer

IDESLABS
Pune
2-6 Years
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  • Posted a month ago
  • Over 200 applicants
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Job Description

  • Able to arrange a call with the customer and discuss the issues/resolutions
  • Knowledge of Java/SQL/XML for debugging Good Analytical and problem solving skills Experience/Knowledge of FCC or any other Finastra product will be an advantage
  • Experience level 2 to 6 years on product service/Customer support
  • To maintain existing features, troubleshoot bugs , resolve ad-hoc requests and provide support for enhancement (major and minor) ornew developments based on businessor client requirements as well as from the functional and technical team of HCL on the project
  • To provide client support by presenting data, information, ticket resolution and day to day support activities like monitoring client requirements as well as keeping track of schedule for on time delivery of assigned tasks as per the defined quality standards
  • To interact with the customer and internal teams to gather requirements for development purposes
  • To perform activities related to enhancement creation of documents for CMMi and client requirements
  • To provide technical guidance to junior developers

Experience

  • Total Experience(TEX) 2 to 6 years
  • Relevant Experience (REX) 3+ years

Skills

  • Mandatory Skills [Ideally 3 to 4]: Skillset needed:
  • Good Communication. Able to arrange a call with the customer and discuss the issues/resolutions
  • Knowledge of Java/SQL/XML for debugging
  • Good Analytical and problem solving skills
  • Experience/Knowledge of FCC or any other Finastra product will be an advantage
  • Experience level 2 to 6 years on product service/Customer support
  • Good to Have Skills (3-4 skills, point wise)
  • Brief Description of day to day activities resource has to do Skillset needed:
  • Good Communication. Able to arrange a call with the customer and discuss the issues/resolutions
  • Knowledge of Java/SQL/XML for debugging
  • Good Analytical and problem solving skills
  • Experience/Knowledge of FCC or any other Finastra product will be an advantage
  • Experience level 2 to 6 years on product service/Customer support

More Info

Job Type:
Permanent Job
Industry:
Information Technology
Role:
Software Engineer/Programmer
Function:
IT
Employment Type:
Full time
Open to candidates from:
Indian

About Company

IDESLABS

Since its established in August 10 2013 in Hyderabad , Telangana, India,
IDESLABS Pvt Ltd has committed to provide high quality of Consulting Services and Corporate Trainings to our customers in locally in India and across the globe.
With our TEAMs passion towards the organization development and commitment towards excellence service to our customers within a less span of time IDESLABS has become a leading supplier for Corporate Trainings and Consulting Services for small and large business organizations.

Job ID: 132672083

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Last Updated: 24-03-2026 09:44:05 AM
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Microservices, Javascript, Elasticsearch, Python, Azure DevOps, AWS, Java, Software Development, Apis, Sql, Gcp, Cmdb, Cloud Infrastructure, Azure, data pipelines, IoT platforms, agent-based architecture, Elastic Agent integrations, SaaS operations, observability tools, data collection mechanisms, message queues, osquery, ThingWorks, event-driven systems, Troubleshooting, enterprise software implementations