Product Support Engineer

Job description

• Knowledge in Python, Django, Django Rest Framework, JIRA and PostgreSQL.
• Write, test, and deploy code using established coding standards and procedures.
• Stay on track by following best practices and established processes for large, complex projects.
• Maintain, refine, and troubleshoot challenges with existing software to make sure it s up to code.
• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal DevOps and Engineering team
• Effective collaboration with the team
• Prioritizing and managing several open issues at one time