Product Support Engineer

Key Responsibilities:

• Installation and Configuration: Install and configure Linux systems, packages, and Ameyo software setups at client centers.
• Troubleshooting: Resolve L0, L1, and L2 issues related to the product that cannot be handled by the local IT team.
• Telephony Support: Manage telephony systems, including PRI and VOIP, and handle call center operations.
• Client Support: Address client queries related to product setup, features, and components.
• System Stability: Ensure the overall stability, maintenance, and smooth operation of the Ameyo setup.
• Training: Provide training to local IT or operations teams as required.
• Monitoring & Reporting: Monitor the setup, perform daily backups and cleanup, and report on progress and non-compliance.
• Coordination: Coordinate with the central NOC for L3 issue resolution and service requirements.
• Network Management: Handle networking issues including LAN/WAN troubleshooting, and maintain knowledge of networking devices and architecture.