Product Support Engineer (Banking Domain- Treasury)

Role : Treasury Product Support Lead

Location: Kochi / Thane

Experience Required: 7 - 12 Years

Required Technical Skill Set

• Knowledge of PL SQL

• Have strong technical and functional background and understanding of banking products.

• Implements process improvement initiatives and improves and contributes to customer satisfaction

• Manages deliveries with in Cost and Budgets

• Addresses and solve reported issues.

• Capable to handle multiple stakeholders in large programs

• Maintain project hygiene including MIS

Desired Competencies

Must-Have

• Knowledge of PL SQL

• Willing to learn and pilot innovations independently with minimal hand holding

• Good analytical abilities

• Good Communication skills

• Good team participation skills

• Good leadership skills

Role descriptions / Expectations from the Role

• Knowledge of either of the core Domains (i.e. Banking/payments/Capital Markets) would be an added advantage

• Prior exposure to Customer facing roles or Prospect interactions is desired

• Identifies critical risks and classify their based criticality and work towards the mitigation plan

• Identification of back up plans to mitigate or reduce or eliminate risks or reoccurrence

• Coordinates onsite and offshore teams in order to keep the track of deliveries

• Resolve reported issues within the TAT

• Provide review on critical dependencies on the program (both functional and technical)

• Monitor the gaps and make right escalation to stakeholders.

• Maintain project hygiene including scheduled MIS reports and participate in internal discussions for resolution of reported issues