Summary:
We are seeking a motivated engineering graduate with strong analytical and communication skills to join our product support team. This role involves troubleshooting fleet connectivity and data quality issues, managing customer-facing support activities, and collaborating with cross-functional teams to enhance product performance and customer satisfaction.
Responsibilities:
- Monitor dashboards, create and resolve support tickets related to fleet connectivity, data quality, and subscription services (e.g., Product Link devices, VisionLink).
- Troubleshoot technical issues and provide timely resolutions to dealers and customers.
- Analyze and interpret data, preparing customer-facing reports and insights.
- Collaborate with process partners and development teams to provide input on product enhancements and dashboard improvements.
- Develop and maintain knowledge bases, FAQs, and documentation of support activities for future reference.
- Assist Product Service Engineers in preparing failure analyses, summary reports, and technical communications.
- Establish and maintain strong relationships with dealers, suppliers, and Company departments.
- Ensure effective communication between Company and dealers, addressing technical product concerns and escalating issues when necessary.
Requirements:
- Bachelor&rsquos degree in engineering (any discipline).
- Strong analytical and data interpretation skills.
- Proficiency in Microsoft Office applications, with advanced Excel skills.
- Basic working knowledge of Power BI for reporting and visualization.
- Familiarity with SQL for data querying and handling large datasets (preferred).
Required Skills:
- Product Support & Technical Troubleshooting
- Effective Communication & Stakeholder Management
- Microsoft Office (mandatory), Power BI (basic), SQL (basic)
- Strong attention to detail, curiosity, and ability to prioritize effectively
Preferred Skills:
- Customer-facing product support in critical sectors (healthcare, transportation, energy, utilities, etc.).
- Direct interactions with international customers outside India.
- Experience in technical troubleshooting and product support documentation.
#AditiConsulting
# 26-03913
