Product Support Engineer | ACH/RTP, SQL, Linux, Jira | Permanent US Shift

Job Title: Product Support Engineer | Payments | REST APIs | SQL | Linux | Remote (India) | US Shift

Experience: 2–4 Years

Location: Remote (India)

Shift: Permanent US Night Shift (6:30 PM – 3:30 AM IST)

Key Skills

Product Support, Technical Support, Payments (ACH/RTP/Wires), REST APIs, JSON, SQL, Linux, Jira, FinTech, Banking Applications.

Job Description

We are hiring a Product Support Engineer to support banking and payment applications for global customers. The role involves troubleshooting customer issues, investigating logs and APIs, performing SQL-based analysis, and collaborating with engineering teams for issue resolution.

Must Have

• 2–4 years of Product/Technical Support experience.
• Experience in FinTech, Banking, or Payments domain.
• Knowledge of ACH, RTP, wire transfers, and reconciliation.
• Hands-on experience with REST APIs, JSON, and log analysis.
• Basic SQL and Linux command-line skills.
• Experience with Jira or similar ticketing tools.
• Excellent communication skills.
• Comfortable with permanent US night shifts.

Good to Have

• ISO 20022, FedNow, SWIFT, or TCH RTP exposure.
• Kafka, IBM MQ, or other messaging platforms.
• MongoDB or NoSQL databases.
• PCI-DSS/SOC 2 awareness.
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Please share: Current CTC | Expected CTC | Notice Period | Current Location.

Regards

Srini

Qruize Technologies