Product Support Associate

Company Description

BTL Biotechno Labs Pvt Ltd is dedicated to supporting the Indian scientific community by delivering high-quality products, expert technical support, and up-to-date, accurate data. Headquartered in Delhi, with offices in Pune and Hyderabad, the company partners with renowned global life science product manufacturers to cater to the research and pharmaceutical industries. BTL Biotechno Labs offers a comprehensive range of cutting-edge tools, reagents, and services in fields such as human health, agriculture, biopharma, forensics, and energy, positioning itself as a one-stop solution for researchers and innovation-driven organizations nationwide.

Location: Delhi

We are looking for a competent and organized individual from Biotech Background to join our team as a Product Support Associate in Delhi. You will be responsible for managing customer relationships and discovering new leads, suggesting improvements to processes, and assisting the team. This is a non-lab role that involves working closely with researchers and scientists to recommend the right products for their research, along with providing technical support and product quotations.We are seeking someone accountable, dependable, and proactive, who takes ownership of responsibilities and is interested in building a long-term association with the organization.

Job description

Prepare and send quotations using software/Excel; update pricing based on product value, category, and management-defined margins.

Maintain a quotation database, ensure timely follow-ups, and communicate effectively with customers.

Identify new prospects in the market and expand the company's customer base as well as product portfolio.

Coordinate with internal departments and suppliers to ensure accurate product listings, datasheets, and pricing.

Prepare purchase orders

Prepare all necessary documents for tenders, annual rate contracts, and customs clearance.

Plan and execute scientific marketing activities, workshops, technical meetings, and customer engagement initiatives.

Provide pre- and post-sales technical support, including training and discussions with clients.

Education and Skills

Master's degree in Biotechnology.

Experience preferred.

. Strong theoretical knowledge of science and biotechnology.

Experience with MS Office.

Basic Mathematics skills required.

Having the ability to work under deadlines.

Ability to prioritize assigned workload.

Ability to manage time effectively, to prioritize and complete tasks required

Good communication skills, telephone manners, and tone

Employment Type: Full-time (10:00 Am to 6:00 PM)