Product Support Analyst I - VIP

Level 1 - Product & Customer Support Specialist

Location: Bangalore, India

Join a global team supporting travel agencies and airlines worldwide. As a Product & Customer Support Specialist, you will provide technical and product support, resolve customer issues, and deliver exceptional service across Sabre's portfolio of travel solutions.

Key Responsibilities

• Provide product and technical support via phone, chat, callback, and web cases.
• Troubleshoot and resolve application, system, and connectivity issues.
• Analyse customer concerns and recommend effective solutions.
• Document customer interactions and resolutions in CRM systems.
• Collaborate with internal teams to resolve complex issues.
• Escalate critical customer-impacting issues when required.
• Deliver high-quality customer service while meeting service standards.
• Continuously build product knowledge and technical expertise.
• Support a global customer base in a 24/7 operational environment.
  
  

Required Skills

• Knowledge of GDS platforms such as Sabre, Amadeus, or Galileo.
• Experience in technical support and troubleshooting.
• Strong analytical, problem-solving, and customer service skills.
• Excellent verbal and written communication skills.
• Experience supporting customers through phone, chat, email, and web channels.
• Strong collaboration, prioritization, and time-management skills.
• Ability to learn new technologies and adapt to changing business needs.
• Bachelor's degree or equivalent experience preferred.
• Ability to work in 24/7 rotational shifts.
  
  

Preferred Skills

• Experience with Salesforce or similar CRM tools.
• Knowledge of ITIL, XML, APIs, or SQL.
• Travel industry certifications such as IATA/UFTAA.
  
  

Language Requirements

• Professional proficiency in spoken and written English.
• Proficiency in additional Indian languages such as Hindi, Tamil, Malayalam, or other regional languages.
  
  

Why Join Us

• Work with a diverse and collaborative global team.
• Support leading travel agencies worldwide.
• Gain exposure to innovative travel technology solutions.
• Develop technical, analytical, and customer support expertise.
• Grow your career in a dynamic, customer-focused organization.