FE fundinfo is a leading financial data provider, connecting the investment industry across the UK, Europe, and Asia-Pacific through an integrated platform. Our skilled team empowers clients with data-driven insights, making the industry Navigate Complexity with Confidence.
This role offers hands-on exposure to global clients and financial data products while being part of a collaborative Client Experience team. You will develop strong product knowledge, work closely with data and technical teams, and grow your career within a globally recognised organisation that values learning, ownership, and customer impact.
Your key responsibilities as a French Product Support Analyst will include:
- Managing customer queries via calls, emails, chats, and the customer portal within defined SLAs
- Performing first‑level investigation and resolution of product issues and service requests
- Coordinating with internal teams to resolve complex cases and provide timely updates
- Ensuring professional, customer‑focused communication at all times
- Meeting performance metrics related to quality, turnaround time, and customer satisfaction
- Maintaining product knowledge and contributing to knowledge articles
You will need the following experience and skills to join us as a French Product Support Analyst:
- You must have at least 2 years of experience in a French‑speaking support or service desk role
- You will have strong verbal and written communication skills in French and English
- You should have a good understanding of MS Office tools and service desk systems
- You will demonstrate strong analytical and problem‑solving skills
- You should have basic knowledge of the financial domain, with fund data as an added advantage
By joining the team as a Product Support Analyst, you will be offered the following:
- 24 days holiday
- Paid Study leave
- Enhanced paternity & maternity
- Statutory benefits like PF, Gratuity, etc
- Support to set up home office
- Health cover with option to add family members
- Annual health check up
- Meal cards
- Full LinkedIn Learning access
Apply today for immediate consideration and we will endeavour to get back to you within 5 working days. Visit our Glassdoor profile or fefundinfo.com to find out more about life @ FE fundinfo!
