Product Specialist

Position: Technical Lead / Product Specialist (Client Facing) - 3 Candidates

Experience: 5+ Years

Shift: 5:00 PM – 2:00 AM IST

Role Overview:

We are looking for experienced professionals with strong technical understanding and excellent communication skills to work directly with US clients. This is not a hands-on coding role. The ideal candidate should be able to understand software products, explain technical concepts, gather requirements, troubleshoot issues, and manage client relationships.

Key Responsibilities:

• Attend and lead calls with US clients
• Understand product features, workflows, and integrations
• Gather business and technical requirements from clients
• Coordinate with development, QA, and project teams
• Provide product demonstrations and walkthroughs
• Handle client questions, concerns, and escalations
• Track project progress and communicate updates to clients
• Document meeting notes, action items, and requirements
• Build strong client relationships and ensure customer satisfaction

Required Skills:

• Excellent verbal and written English communication
• Strong client-facing and presentation skills
• Good understanding of web applications, SaaS products, APIs, and software development lifecycle
• Ability to translate client requirements into actionable tasks for technical teams
• Strong problem-solving and stakeholder management skills
• Experience working with US-based clients is highly preferred

Nice to Have:

• Experience as a Business Analyst, Product Specialist, Technical Account Manager, Customer Success Manager, Project Coordinator, or Technical Consultant
• Exposure to Agile/Scrum environments

Note:

This is not a coding role. The primary responsibility is client communication, product understanding, requirement gathering, and coordination with internal technical teams.