Product Specialist

We are looking for experienced developers who enjoy challenges and learning in a dynamic environment with freedom. You will not be deterred by challenges You will have the opportunity to gain expertise in some or all of these areas -- Cloud Infrastructure, System administration, FlexPLM Application - Configuration / Customizations and Retail Business Process.

Primary Responsibilities:

• Gain and maintain deep technical understanding of the FlexPLM application as well as various aspects of its Cloud Deployment
• Troubleshoot/Investigate various aspects of the application stack (UI / Application / DB / Infra / Network) individually or as part of team to identify root cause and ensure resolution.
• Develop technical best practices for issues
• Join calls with other team members and customers to troubleshoot issues, when required.
• Best practices in knowledge management
• Work with integrity, independence and diligence to ensure timely resolution.

Expertise and Knowledge:

• Technical Proficiency :
• OS : Must be Linux aware (Proficiency preferred). Shell script capable.
• Cloud Computing : Some awareness of cloud computing (AWS / Azure),
• Languages :
• Proficient in Java, HTML and Javascript.
• Good knowledge of SQL
• Basic understanding of Shell Script .
• Database : Awareness of Oracle / Postgres / MS SQLServer
• FlexPLM or Windchill : Prior experience or knowledge of FlexPLM or Windchill would be preferred.
• Problem-Solving : Ability to diagnose issues using logs, monitoring tools, and basic coding/scripting.
• Communication : Excellent written and verbal communication skills, with the ability to explain technical issues clearly and concisely.
• Learning Mindset : Demonstrated motivation to learn new technologies and stay updated with trends in cloud computing, databases, and systems architecture.

Preferred Qualifications:

• Exposure to DevOps/SRE concepts like CI/CD, automation, containerization (Docker), and orchestration (Kubernetes) is a plus.
• Experience in developing or maintaining multi-tier applications
• Experience with IT system administration or technical support roles, especially in cloud environments, is a plus.
• Knowledge of IT networking fundamentals and security principles is a plus.

Basic Qualifications:

• Bachelor s degree in Computer Science, Information Technology, or a related technical field, or equivalent work experience.