Product Specialist

2-4 Years

Not Disclosed

Early Applicant

Job Description

Position: Product Specialist

Location: Bangalore

Working Days: Monday to Friday (Rotational Shift)

Experience Required: 1+ years

Client: Leading SaaS Company

Salary up to 10 LPA

Your Mission:

Troubleshoot and Resolve Issues: Use your expertise to solve customer problems quickly and efficiently.
Collaborate: Work closely with our Product & Engineering teams to improve our product.
Educate: Help customers understand the full potential of client's solutions.

Who you are:

Experience: 2+ years as a Product Support Specialist or Product Support Engineer in SaaS-based applications.
Tech Savvy: Proficient in using Developer Tools, Log analysis tools (DataDog, SUMO Logic, Dynatrace), and troubleshooting network-level logs.
Integrations and Connectors Knowledge: Experience Setting-up and troubleshooting various integrations and connectors.
API Knowledge: Deep understanding of HTTP error codes, API workings, and reading API payloads/responses.
Database Skills: Experience with database applications and executing queries to retrieve data.
SSO Expertise: Previous experience setting up Single Sign-On (SSO) setups.
Customer Focused: Passionate about solving customer problems and ensuring their success.
Excellent Communicator: Impeccable communication and interpersonal skills, confident in working with senior executives from large enterprises.
Flexible: Willingness to work in a 24/7 support environment.