Product Specialist Glass

Responsibilities:

• Act as the technical expert for all refractory products used in the glass segment, including silica, AZS, alumina, and fused cast products.
• Provide technical support for product selection, installation guidance, and troubleshooting at customer sites.
• Lead product trials, performance monitoring and post-mortem analysis.
• Work with NPD and production teams to enhance product quality, reduce glass defects (e.g., blisters, stones), and improve campaign life.
• Arrange for approval from OEM's, equipment designers and technical consultants wherever required.
• Develop and update Product Data Sheets, lining concepts, and thermal modeling insights.
• Analyze customer feedback and field performance to drive continuous product improvement.
• Monitor market and competitor trends in the glass segment and recommend strategic product positioning.
• Support bidding and proposal preparation by contributing to product selection, performance data, and technical differentiators.
• Conduct internal and customer training sessions on glass refractories and application practices.

Requirements:

Essential:

• B.Tech - Chemical/Glass & Ceramics with 7 to 10 years of experience.
• Knowledge of manufacturing processes of different categories of glass, refractory solutions and application of products in the glass segment.
• Knowledge of typical furnace zones (melter, regenerator, throat, forehearth, etc.) and material selection based on design/operation parameters.

Preferred:

• Interpersonal Skills:
• Ability to work with teams and lead decision-making processes in a team environment.
• Excellent interpersonal communication and listening ability.
• Management Skills:
• Strong analytical skills.
• Excellent planning and organizational skills.
• A strong ability to be adaptable and flexible.
• Effective negotiation skills.
• Effective communication Skills.
• Highly motivated / self driven, results oriented.
• Capable of handling multiple priorities.
• Able to generate multiple solutions to problems in order to troubleshoot them effectively.
• Able to collaborate with external and internal customers and stakeholders.
• Other Skills:
• Ability to interpret basic financial data.
• Proficient in MS-Office/GSuites.