Product Specalist

Darwinboxis Asia's
fastest-growing HR technology platform, designing the future of work by
building the world's best HR tech, driven by a fierce focus on employee
experience and customer success, and continuous, iterative innovation. we are
the preferred choice of 700+ global enterprises to manage their 2 million+
employees across 90+ countries.

Darwinbox's new-age HCM suite competes with local as well
as global players in the enterprise technology space (such as SAP, Oracle, and
Workday). The firm has acquired notable customers ranging from large
conglomerates to unicorn start-ups: Vedanta, Mahindra, Glenmark, Adani Wilmar,
Swiggy, DLF, Crisil, CRED, JG Summit Group, Cebu Pacific Air, Nivea, etc.

The vision of Darwinbox is to build a
world-class product company from Asia and is backed by marquee global investors
like Salesforce, Sequoia Capital, and Lightspeed Venture Partners and
Microsoft.

Responsibilities:

• Manage and resolve payroll-related tickets raised by clients through the internal AD platform.
• Investigate issues by replicating scenarios to identify root causes and validate reported problems.
• Coordinate with the Product/Engineering team to escalate valid issues and track resolution progress.
• Communicate with clients when required to clarify issues or explain resolutions.
• Perform testing of the latest product releases to ensure stability and identify potential issues before deployment.
• Maintain detailed documentation of issues, troubleshooting steps, and resolutions.
• Ensure timely response and resolution in line with defined SLAs.
• Collaborate with internal teams to improve product experience and reduce recurring issues.

Strong analytical skills, good client communication abilities, and an interest in understanding payroll systems and product workflows.