Job Description
TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers compensation insurance.
TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you're passionate about innovation and making an impact on the large SMB market, come join us as we power our clients business success with extraordinary HR.
Don't meet every single requirement Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody's perfect – and we encourage you to apply. You may just be the right candidate for this or other roles.
Essential Duties & Responsibilities
- Analyze client business needs and configure platform, to ensure accuracy, compliance, and alignment with system capabilities.
- Partner with Engineering, Payroll, Legal, Sales, Onboarding, and Support to resolve issues, support transitions, and deliver solutions to internal partners.
- Support business readiness, testing, UAT, validation, and rollout of new product features and regulatory updates.
- Deliver standard and custom reporting, utilization analysis, audit reviews, balance reconciliations, and dashboards across platforms.
- Support accounting, payroll, and third‑party integrations; collaborate with internal teams as needed.
- Interpret federal, state, and local US regulations related to time off, payroll, and labor translate rules into compliant configurations.
- Maintain accurate documentation in the Client Relationship Management, case notes, knowledge artifacts, and ensure data quality across systems.
- Contribute to process improvements, reporting enhancements, and role expansion initiatives.
Required For All Jobs
- Performs other duties as assigned
- Complies with all company policies and standards
QUALIFICATIONS Education
- Bachelor's Degree – Required
Work Experience
- Typically 2+ years of experience in one or more of the following areas (preferred):
- Products or Platform support
- Workforce Time Administration
- Payroll, HR operations, or compliance‑focused roles
- Experience supporting US‑based or global teams is preferred.
LICENSES & CERTIFICATIONS (Preferred)
- Project Management Professional (PMP) / PMI Certification
- Certified Payroll Professional (CPP) – APA
- Lean Six Sigma Green Belt.
Knowledge, Skills & Abilities
- Strong understanding of the PEO (Professional Employer Organization) model and co‑employment concepts
- Working knowledge of US payroll, time & labor, and time off regulations (PTO, sick leave, accruals, carryover, FLSA) preferred
- Ability to translate regulatory and business requirements into compliant system configurations
- Strong analytical, reporting, and Excel skills (including pivot tables and data analysis)
- Experience with enterprise systems (e.g., Salesforce, HRIS, Payroll, LMS) preferred
- Excellent verbal and written communication skills
- Strong customer relationship and account management skills
- High attention to detail with strong organizational and time‑management abilities
- Ability to manage multiple priorities in a fast‑paced, evolving environment
- Adaptability to process changes and new technologies.
Work Environment
- Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.
- This position is 100% in office.
Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.
TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, colour, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact [Confidential Information] to request such an accommodation.
