Product Solution Engineer

Product Solution Engineer

You must have a passion for superior customer/ business satisfaction as part of a

successful merchant facing product organisation. You must be a good problem

solver and trouble-shooter who not only relishes playing around with gadgets and

new technologies but also enjoys the fun of solving new technical problems every

day. Be part of a highly energetic and innovative team and create customer delight

as a differentiator for Juspay.

Responsibilities:

Take ownership of customer issues and requests through to resolution

Research, diagnose and troubleshoot issues following SLAs

Guide non-technical users through the issue resolution process

Product integration support for merchants

Collect and document information about users problems for future references

Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Provide prompt and accurate feedback to customers

Document knowledge in the form of knowledge base tech notes and articles

Collaborate with team for application enhancements requirements

Qualification:

2 to 6 years of experience working in application and technical support.

BE/ME in any discipline / MBA/MCA or equivalent

Excellent trouble-shooter. Strong analytical and problem-solving skills.

Decent programming skills and SQL knowledge. Able to understand the code.

Excellent written and verbal communication skills, ability to explain complex technical issues clearly to non-technical users.

Ability to collaborate across teams and strong interpersonal skills.