Job Description

Roles & Responsibilities :

Own and prioritize the team backlog: ServiceNow features (catalog items, flows, portal and ITSM enhancements), ATF suites and CI/CD quality gates.

Turn business needs into clear epics, stories and acceptance criteria with stakeholders, developers and testers, including the automated tests each story needs.
Accept delivered work against acceptance criteria and test results, and plan releases with the team.
Track delivery and quality metrics (velocity, automation coverage, pass rates, defect leakage) and use them to set priorities.
Make sure features and regression suites are ready for platform upgrades and transition wave go-lives.

Qualifications

Educational qualification:

B.E - Computer Science or IT

Experience :

6 to 10 years in IT, with at least 3 years of ServiceNow development or testing and at least 2 years as a Product Owner or team lead.
Good knowledge of ServiceNow development: Service Catalog, Workflow Studio/Flow Designer, portals, integrations and ITSM.
Hands-on ATF knowledge (test steps, suites, templates, scheduled runs).
Experience with CI/CD pipelines and Agile DevOps teams.

Mandatory/requires Skills :
Product Management, Leading Teams

Preferred Skills :
PSPO, CSPO or SAFe POPM ServiceNow Certified System Administrator (CSA) Certified Application Developer (CAD) or ISTQB Foundation.