Product Owner

Organization Unit Purpose

• The Transaction Banking Services (TBS) unit provides a full-featured product suite covering Trade and Supply Chain Finance, Cash Management and Payment Solutions which enables clients to optimize their working capital and also build efficiency and automation in their day-to-day business operations.
• TBS provides an integrated single window approach for all transactional requirements of its corporate clientele across various segments and sectors such as commercial, government and financial institutions. It aims at assisting them with innovative financing and payment solutions as well as offers the convenience of interacting with the bank, away from traditional means.
• The Transaction Banking team continuously interacts with CFO's and Treasury Teams of its corporate clients and is committed to build strong relationships by meeting their underlying organizational objectives.

Position Description:

Product Owner (PO) is accountable for maximizing the value of the product resulting from the work of the Scrum Team by taking complete ownership of the Product and its delivery across ENBD UAE, Islamic and other international entities as per the product scope owned by the squad PO is a virtual leader of the squad and is product's representative outside the squad for all functional, technical, operational as well as financial matters

Job Purpose

Agile delivery and Channel Management businessONLINE

Lead a team of Product owners and Business Analysts who are responsible for delivery of new

products and services via agile delivery squads for businessONLINE (web, mobile, Host to

Host and API Banking)

Ensure that new products / features which have potential use cases for other entities (EI and

International), are made available at an enterprise level based on demand and relevance.

Ensure that all new (Business Requirement Document) BRDs are reviewed and accepted by all

stakeholders

For approved BRDs, ensure timely creation of Functional Specifications Document (FSDs) and

set delivery timelines with the vendor and impacted platform owners accordingly

Review, prioritize and publish the channel backlog at regular intervals

Conduct epic/feature prioritization and customer Usability Testing workshops

Ensure that our test case repositories are constantly updated and include scenarios relevant

to real business situations.

Leverage automated testing tools and scripts to optimize testing efficiency

Communicate the product release plan to all stakeholders

Conduct comprehensive production sanity involving pilot clients prior to launch

Owner of all Technology Risks, Issues, Problem Tickets, Audit Issues and Resiliency issues

(Technical Debt) which exist on the business product

and is responsible to get them resolved with the help of the squad as per defined SLAs and

committed timelines

Single Point of Contact to receive, collate and prioritize all product enhancements, bug fixes,

regulatory and technical demands across all entities in the group

Align and Execute Product Strategy with overall Business strategy globally while acting as voice

of customer

Manage Executive stakeholders globally and establish consistent communication channels

Conflict Management and Issue Resolution within various Product Squads internally and

Externally

Responsible to create and implement Product Commercialization and Customer adoption

strategies

Drive campaigns to create channel awareness and identify the right marketing channels for

promotion and awareness.

Conduct periodic trainings and product familiarization sessions for BA's and Testers.

Product Ownership

Owning the product including its strategy, delivery, commercialization and life cycle

Owning the Product Financials and associated costs while maximizing ROI

Owning the Technical Debt (Code Refactoring, Resiliency, Performance and Inefficiencies) and

constantly working to reduce it

Owning Product's Operational Processes in the organization along with any Audit, Compliance,

Risk and Security Issues related to product and ensuring

their resolution as per committed SLAs

Owning Product Technical Support including Incidents, Problem Tickets and customer

queries/complains

Product Backlog Management

Developing and explicitly communicating the Product Goal

Creating clear, precise and well-articulated value driven backlog by describing items as

Epics/Features/User Stories Acceptance Criteria

Prioritization of Items in Product Backlog

Ensuring that Product Backlog is transparent, visible and understood by all relevant

stakeholders

Keeping adequate work for the team by having a refined backlog of T+ 2 Sprints (where

T is current sprint)

Product Release Backlog

Creation of Release Backlog based to clearly define which feature is intended to be

released when

Creating the customer feedback loop to incorporate voice of customer

Enabling Early Value Delivery for the Product to improve ROI by intelligently creating

MVPs

Demand Sizing and Prioritization

Receive Collate and Prioritize all demands (be it functional or technical) relevant to their

product line with all the stakeholders across business

segments and geographies

Refine the demand and size it with the help of the team

Communicating and aligning the Cost and Delivery Timelines for the demands with

respective stakeholders

Product Delivery

Accountable for end-to-end product delivery as per committed timelines/sizing as much

as possible

Responsible to conduct Refinement and Planning sessions

Work with the Scrum Masters to identify the in efficiencies and impediments to improve

team's efficiency overall

Provide support and required inputs to the team as needed in order to deliver the

respective feature

Aligning the Product delivery dependencies with other platforms with the help of Scrum

Master and Agile Release Lead

Ensuring right and efficient solution is being designed by Solution Architects to fulfill

customers expectations

Stakeholder Management

Responsible for Stakeholder identification and management for the product

Responsible to conduct Feature Prioritization Sessions to seek Stakeholders Alignment

Responsible to establish and maintain critical communication channels to keep

Stakeholders informed

Responsible to Conduct Product Demo sessions to seek stakeholder feedback

Channel and platform production support for Account Information and Payment Services (for UAE, KSA, Egypt, India and EI)

Track all production issues related to account information and payment services across

Corporate Channels and core platforms (Finacle, Payment Hub, BPM, Express Clear, SWIFT, FTS etc.

Based on the severity and ageing of the issue, liaise with the respective platform owners for

prioritization, escalation and closure

Provide business signoffs and approvals for patch upgrades/fixes and system downtime

Present a periodic update to senior management on Incident history highlighting ageing,

severity and recurrence.

Conduct reviews on the RCA's shared by Group IT for P1 and P2 incidents.

Key Artefacts & Deliverables

Detailed Product Backlog with User Stories and Acceptance Criteria

Release Backlog for the Squad

Process Flow Diagrams

Operation Risk Sign offs/NPPA

Migration / Customer Adoption Strategy & Plans

Events

Responsible to attend:

Daily Standups

Sprint Retrospectives

Scrum of Scrums

Prioritization Workshops

Responsible to Conduct:

Product Backlog Refinement

Sprint Planning

Sprint reviews

Customer Experience and Design Journey Workshops

Customer Usability Testing Workshops

Epic/Feature Prioritization

Workshops with all Product Stakeholders

Financial Planning and Return on Investment

Job Content

Channel Delivery

• Project Management and capacity planning
• Effective sprint planning
• Quality of demand sizing and prioritization
• Number of new releases and enhancements delivered
• Build management and quality of delivery

Stakeholder Management & Governance

• Collaboration with key stakeholders
• Effective vendor negotiation
• Nil observations from Risk, Audit and C&IB Governance
• Satisfactory internal and external audit scores

Teambuilding

• Team learning
• Improvement of squad capabilities
• Promote empowerment of the team
• Ensure that each team member is fully engaged in the project and makes a meaningful contribution
• Encourage a sustainable pace with high-levels of quality for the team

Innovation

• Ideas and out of the box solutions
• Contribute to innovation with initiation of new features and products as part of product rollouts/upgrade.
• Keep up to date with the existing application changes and latest software technologies & methodologies in the market

Education

Bachelor's degree in finance or Technology

Experiences

5+ years of regional banking industry experience with specialization in Cash Management products

Knowledge & Skills

• Ability to translate business discussions for technical teams and likewise, technical discussions for business stakeholders
• Strong stakeholder management skills
• Good interpersonal & communication skills with good spoken English

Behavioral Competencies

• Work closely with relationship and coverage teams.
• Ability to think broadly and have a holistic approach
• Clear communication and articulation skills