Product Owner, Digital Payments & Account Onboarding

Lead. Innovate. Transform. Drive the future of Digital Payments and Account Onboarding at Maybank Singapore, delivering customer-centric solutions that create lasting business impact.

You will own the customer journey end-to-end, drive business outcomes, and work closely with Business, Technology, Operations, Risk and Compliance teams to deliver secure, scalable and customer-centric digital banking solutions. This role will also collaborate and support complementary strategic digital initiatives and ecosystem partnerships as part of future-proofing capabilities.

Responsibilities:

• Define product vision, roadmap and priorities aligned to business, customer and regulatory needs
• Lead Agile delivery from ideation through implementation, including user stories, backlog management, UAT and production rollout
• Drive initiatives across: (1) PayNow, FAST, GIRO, remittance and cross-border payments, (2) Digital CASA and Time Deposit onboarding, (3) eKYC/MyInfo integration and onboarding automation and (4) Straight-through processing (STP), fraud controls and compliance enhancements
• Partner with Technology, Operations, Risk, Compliance and external vendors to deliver scalable and resilient solutions
• Define success metrics upfront and use data insights to drive product decisions and continuous improvements
• Anticipate dependencies, manage delivery risks and ensure regulatory and security requirements are embedded early in the delivery lifecycle
• Own production incidents, root cause analysis and backlog prioritisation for service improvements
• Collaborate and support complementary strategic digital initiatives and ecosystem partnerships.

Requirements:

• A good degree with at least 8 years relevant experience in Banking, Digital Banking, Payments, Transaction Banking or Digital Onboarding
• Proven experience as a Product Owner, Product Manager or Business Analyst leading complex digital initiatives
• Strong knowledge of Singapore payment rails (PayNow, FAST, GIRO), remittance and cross-border payments
• Good understanding of CASA, Time Deposit and digital onboarding journeys, including eKYC/MyInfo and STP processes
• Familiarity with MAS regulatory requirements, scam and fraud controls, and data privacy obligations
• Strong stakeholder management, analytical and problem-solving skills
• Experience working in Agile environments and managing delivery across multiple teams and vendors
• Sound understanding of innovations and emerging technologies in this space will be an added advantage

Only shortlisted candidate will be notified.