Product Owner - Digital Channels

Emirates NBD

5-7 Years

Bengaluru, India

Posted 7 hours ago
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Job Description

Organization Unit Purpose

The Transaction Banking Services (TBS) unit provides a full-featured product suite covering Trade and Supply Chain Finance, Cash Management and Payment Solutions which enables clients to optimize their working capital and also build efficiency and automation in their day-to-day business operations.
TBS provides an integrated single window approach for all transactional requirements of its corporate clientele across various segments and sectors such as commercial, government and financial institutions. It aims at assisting them with innovative financing and payment solutions as well as offers the convenience of interacting with the bank, away from traditional means.
The Transaction Banking team continuously interacts with CFO's and Treasury Teams of its corporate clients and is committed to build strong relationships by meeting their underlying organizational objectives.

Position Description:

Product Owner (PO) is accountable for maximizing the value of the product resulting from the work of the Scrum Team by taking complete ownership of the Product and its delivery across ENBD UAE, Islamic and other international entities as per the product scope owned by the squad PO is a virtual leader of the squad and is product's representative outside the squad for all functional, technical, operational as well as financial matters

Job Purpose

Agile delivery and Channel Management – businessONLINE

Lead a team of Product owners and Business Analysts who are responsible for delivery of new products and services via agile delivery squads for businessONLINE (web, mobile, Host to Host and API Banking)
Ensure that new products / features which have potential use cases for other entities (EI and International), are made available at an enterprise level based on demand and relevance.
Ensure that all new (Business Requirement Document) BRDs are reviewed and accepted by all stakeholders
For approved BRDs, ensure timely creation of Functional Specifications Document (FSDs) and set delivery timelines with the vendor and impacted platform owners accordingly
Review, prioritize and publish the channel backlog at regular intervals
Conduct epic/feature prioritization and customer Usability Testing workshops
Ensure that our test case repositories are constantly updated and include scenarios relevant to real business situations.
Leverage automated testing tools and scripts to optimize testing efficiency
Communicate the product release plan to all stakeholders
Conduct comprehensive production sanity involving pilot clients prior to launch
Owner of all Technology Risks, Issues, Problem Tickets, Audit Issues and Resiliency issues (Technical Debt) which exist on the business product
and is responsible to get them resolved with the help of the squad as per defined SLAs and committed timelines
Single Point of Contact to receive, collate and prioritize all product enhancements, bug fixes, regulatory and technical demands across all entities in the group
Align and Execute Product Strategy with overall Business strategy globally while acting as voice of customer
Manage Executive stakeholders globally and establish consistent communication channels
Conflict Management and Issue Resolution within various Product Squads internally and Externally
Responsible to create and implement Product Commercialization and Customer adoption strategies
Drive campaigns to create channel awareness and identify the right marketing channels for promotion and awareness.
Conduct periodic trainings and product familiarization sessions for BA's and Testers.
Product Ownership
Owning the product including its strategy, delivery, commercialization and life cycle
Owning the Product Financials and associated costs while maximizing ROI
Owning the Technical Debt (Code Refactoring, Resiliency, Performance and Inefficiencies) and constantly working to reduce it
Owning Product's Operational Processes in the organization along with any Audit, Compliance, Risk and Security Issues related to product and ensuring
their resolution as per committed SLAs
Owning Product Technical Support including Incidents, Problem Tickets and customer queries/complains

Product Backlog Management

Developing and explicitly communicating the Product Goal
Creating clear, precise and well-articulated value driven backlog by describing items as Epics/Features/User Stories Acceptance Criteria
Prioritization of Items in Product Backlog
Ensuring that Product Backlog is transparent, visible and understood by all relevant stakeholders
Keeping adequate work for the team by having a refined backlog of T+ 2 Sprints (where T is current sprint)

Product Release Backlog

Creation of Release Backlog based to clearly define which feature is intended to be released when
Creating the customer feedback loop to incorporate voice of customer
Enabling Early Value Delivery for the Product to improve ROI by intelligently creating MVPs

Demand Sizing and Prioritization

Receive Collate and Prioritize all demands (be it functional or technical) relevant to their product line with all the stakeholders across business
segments and geographies
Refine the demand and size it with the help of the team
Communicating and aligning the Cost and Delivery Timelines for the demands with respective stakeholders

Product Delivery

Accountable for end-to-end product delivery as per committed timelines/sizing as much as possible
Responsible to conduct Refinement and Planning sessions
Work with the Scrum Masters to identify the in efficiencies and impediments to improve team's efficiency overall
Provide support and required inputs to the team as needed in order to deliver the respective feature
Aligning the Product delivery dependencies with other platforms with the help of Scrum Master and Agile Release Lead
Ensuring right and efficient solution is being designed by Solution Architects to fulfill customers expectations

Stakeholder Management

Responsible for Stakeholder identification and management for the product
Responsible to conduct Feature Prioritization Sessions to seek Stakeholders Alignment
Responsible to establish and maintain critical communication channels to keep Stakeholders informed
Responsible to Conduct Product Demo sessions to seek stakeholder feedback

Channel and platform production support for Account Information and Payment Services (for UAE, KSA, Egypt, India and EI)

Track all production issues related to account information and payment services across Corporate Channels and core platforms (Finacle, Payment Hub, BPM, Express Clear, SWIFT, FTS etc.
Based on the severity and ageing of the issue, liaise with the respective platform owners for prioritization, escalation and closure
Provide business signoffs and approvals for patch upgrades/fixes and system downtime
Present a periodic update to senior management on Incident history highlighting ageing, severity and recurrence.
Conduct reviews on the RCA's shared by Group IT for P1 and P2 incidents.

Key Artefacts & Deliverables

Detailed Product Backlog with User Stories and Acceptance Criteria
Release Backlog for the Squad
Process Flow Diagrams
Operation Risk Sign offs/NPPA
Migration / Customer Adoption Strategy & Plans

Events

Responsible to attend:

Daily Standups
Sprint Retrospectives
Scrum of Scrums
Prioritization Workshops

Responsible to Conduct:

Product Backlog Refinement
Sprint Planning
Sprint reviews
Customer Experience and Design Journey Workshops
Customer Usability Testing Workshops
Epic/Feature Prioritization
Workshops with all Product Stakeholders
Financial Planning and Return on Investment

Job Content

Channel Delivery

Project Management and capacity planning
Effective sprint planning
Quality of demand sizing and prioritization
Number of new releases and enhancements delivered
Build management and quality of delivery

Stakeholder Management & Governance

Collaboration with key stakeholders
Effective vendor negotiation
Nil observations from Risk, Audit and C&IB Governance
Satisfactory internal and external audit scores

Teambuilding

Team learning
Improvement of squad capabilities
Promote empowerment of the team
Ensure that each team member is fully engaged in the project and makes a meaningful contribution
Encourage a sustainable pace with high-levels of quality for the team

Innovation

Ideas and out of the box solutions
Contribute to innovation with initiation of new features and products as part of product rollouts/upgrade.
Keep up to date with the existing application changes and latest software technologies & methodologies in the market.

Education

Bachelor's degree in finance or Technology

Experiences

5+ years of regional banking industry experience with specialization in Cash Management products

Knowledge & Skills

Ability to translate business discussions for technical teams and likewise, technical discussions for business stakeholders
Strong stakeholder management skills
Good interpersonal & communication skills with good spoken English

Behavioral Competencies