Intern Product Operations and Management
Position Overview:
We're looking for a Product Operations Intern to act as the bridge between our Product and Customer Support teams. This internship offers a unique opportunity to understand how product decisions influence customer experience and how customer feedback drives product development.
About the Role
As a Product Operations Intern, you will work closely with both Product and Customer Support to improve product experience and customer satisfaction. The role involves data analysis, process improvement, and cross-functional collaboration, giving you hands-on exposure to the full product lifecycle.
Key Responsibilities:
- Monitor and analyze customer support tickets to identify recurring product-related issues and feature requests.
- Document customer feedback and product issues for the Product team.
- Help develop and optimize processes for sharing customer insights with Product.
- Assist in organizing and documenting product updates for Customer Support.
- Support creation of internal knowledge base articles on new features and product changes.
- Represent the voice of the customer in cross-functional meetings.
- Track and measure the impact of product changes on support ticket volume and customer satisfaction.
Required Qualifications:
- Currently pursuing a Bachelor's degree in Business, Computer Science, Information Systems, or related field.
- Strong analytical skills with great attention to detail.
- Excellent written and verbal communication skills.
- Ability to simplify complex information into clear, actionable insights.
- Basic understanding of product development and customer support workflows.
- Strong organizational skills with the ability to manage multiple priorities.
Good to Have:
- Previous internship or experience in customer support, product management, or operations.
- Familiarity with ticket management systems (e.g., Zendesk, Freshdesk, Zoho, Intercom).
- Basic SQL knowledge.
- Experience with project management tools (e.g., Jira, Asana).
What We Offer:
- Hands-on experience in product operations and customer experience.
- Mentorship from experienced Product and Customer Support professionals.
- Exposure to real-world product development processes.
- Opportunity to impact product decisions through data-driven insights.
- Collaborative, cross-functional work environment.
- Structured internship program with clear learning objectives.
- Compensation will be 20K as stipend.
Duration:
6 months, On site.
Location:
Unacademy Head Office, Domlur, Bangalore, India.
