Product Operations Analyst
Experience: 1-2 Years
We are seeking a detail-oriented and analytically skilled Product Operations Analyst to join our dynamic team in our innovative insurance tech company. The Analyst will play a pivotal role in optimizing our operational processes, enhancing efficiency, and contributing to the overall success of the company. This role requires a strong analytical mindset, excellent problem-solving skills, and the ability to collaborate effectively with cross-functional teams.
Key Responsibilities:
- Data Analysis and Reporting:
- Conduct in-depth analysis of operational data to identify trends, patterns, and areas for improvement.
- Translate data insights into actionable recommendations to drive operational efficiency and strategic decision-making.
- Create and maintain regular (e.g., monthly/weekly/daily) reports and dashboards to monitor key performance indicators (KPIs) and business trends.
- Utilize various software tools and systems (Excel, SQL, data visualization tools) to extract, analyze, and visualize data, automating reporting processes where possible.
- Process Improvement Support:
- Support the evaluation of current operational processes, identifying bottlenecks and inefficiencies.
- Assist in proposing and documenting process improvements to enhance productivity, reduce errors, and streamline workflows.
- Contribute to the implementation of solutions that ensure compliance and mitigate operational risks.
- Issue Resolution and Documentation:
- Monitor business application dashboards and anomaly detection systems for issues and errors.
- Investigate root causes of errors and analyze their impact on business operations.
- Provide insights on issue fixes to reduce business loss and support resolution efforts.
- Create and maintain accurate and up-to-date documentation related to processes, issues, and solutions.
- Cross-Functional Collaboration:
- Collaborate with internal teams (product, tech, business, and customer service) and external partners (insurance partners, vendors) to gather insights, share best practices, and support initiatives that optimize operations.
- Liaise with partner insurance for day-to-day business operations and act as a bridge between partner SPOCs and internal business, product, tech, and customer service teams for resolutions, data, and operational alignment.
Ideal Candidate should have:
- Work experience in an analytical or operational support role within a dynamic and fast-paced environment.
- Strong analytical skills with the ability to interpret complex data and draw actionable insights.
- Proficiency in data analysis tools such as Excel, SQL, and data visualization tools.
- Excellent communication skills to convey insights and recommendations clearly to both technical and non-technical stakeholders.
- Detail-oriented mindset with the ability to work independently and collaboratively within a team.
- Strong problem-solving skills and a proactive attitude toward identifying and addressing operational challenges.
- Ability to thrive in a competitive and results-oriented work environment
- Industry experience in Health Insurance and a foundational understanding of how the insurance industry operates is a plus.
Qualifications:
- Bachelor's degree in Engineering, Business, Finance, Operations Management, or a related field.
- Proven experience (0 - 2 years) in an operations analysis, data analysis, or similar role within the insurance or financial services industry.
If you are a motivated and analytical professional looking to make a meaningful impact in the insurtech space, we encourage you to apply and become part of our dedicated team. Please submit your resume and a cover letter detailing your relevant experience and how you can contribute to our company's success.
