At Netchex, we don't just build software — our products power businesses and impact thousands of companies. Recognized as a leader in Human Capital Management (HCM), we're redefining payroll, benefits, and workforce management with AI-driven automation and seamless UX.
The
Product Onboarding Specialist plays a critical role in ensuring new customers — and existing customers adopting new modules — are fully and accurately set up in the Netchex platform prior to go-live. This role blends strong product understanding with operational execution and requires close collaboration with the US-based Implementation team to manage multiple onboardings simultaneously and deliver a high-quality customer experience.
Key Responsibilities
- Develop a strong working knowledge of the Netchex product, including payroll, benefits, and related HCM modules
- Collaborate with other members of Netchex team on the onboarding setup process for new customers, ensuring accurate configuration of data, settings, and product modules prior to go-live
- Support onboarding of additional modules for existing customers, ensuring timely and correct setup
- Work closely with the Implementation team to align on requirements, timelines, dependencies, and readiness for go-live
- Access internal and external portals to collect required onboarding data and documentation
- Organize, validate, and upload customer data into Netchex systems following internal standards and best practices
- Ensure data accuracy, completeness, and compliance throughout the onboarding process
- Handle sensitive and confidential customer information securely and in compliance with policies
- Manage multiple onboarding projects concurrently while meeting committed timelines
- Create documentation, training materials, or process content as needed to support onboarding and knowledge sharing
- Continuously look for opportunities to improve onboarding workflows, efficiency, and quality
What We Look For
- 2+ years of experience in data entry, onboarding, implementation, or operational roles within Payroll, HCM, or HR technology
- Ability to quickly learn and become proficient in complex software products
- High attention to detail with a strong focus on data accuracy and quality
- Proficient in Microsoft Excel, Microsoft Office Suite
- Strong communication and collaboration skills, especially when working with cross-functional and geographically distributed teams
- Ability to multitask, prioritize, and manage multiple onboarding engagements simultaneously
- Customer-centric mindset with strong problem-solving skills
- Preferred: Exposure to US Payroll processing, Working knowledge of Salesforce
Performance Standards
- Accuracy and completeness of onboarding data and system configurations
- On-time completion of onboarding and module setup milestones
- Readiness of customers for successful go-live
- Effective collaboration with Implementation and cross-functional teams
Why Join Netchex
- Innovative Environment: Dynamic and cutting-edge HR and payroll technology.
- Career Growth: Numerous opportunities for advancement and skill enhancement.
- Collaborative Culture: Supportive team valuing creativity and teamwork.
- Impactful Work: Directly improve business success and employee experiences.
- Cutting-Edge Tools: Work with the latest technology to drive growth and efficiency
