Role and Responsibilities
- Monitor campaign completion and action plan for completion with the stipulated time period.
- Manage CFT meetings for Failure resolutions & Monitor counter measures.
- Monitor Warranty Trend and generate PCIR and Follow-up with CQA & RnD for solution
- Statistical Analysis of the failures and monitoring DPHV, Breakdowns and Repeated repairs.
- Analyze part consumption for abnormality and escalate to the failure resolution forums
- Follow-up with Quality Assurance and Engineering / Development for concern resolution
- Preparation and Release of technical circular to the field
- Establishment of the failures / Failures modes and also identifying failures relevant to product liability and escalation.
- Updating Service Manual & Owner's Manual
- Evaluate and approve the ECN on behalf of service and coordinate with spare parts function for parts catalogue update.
- Design & Develop Special Tools for efficient repairs of the vehicles.
- Design for service evaluation and identify measures to improve the serviceability.
- Simulating the failures reported in the field and devise easy repair methods
- Conduct special training sessions to field for disseminating new diagnostics, defect assessment and repairs techniques.
- Diagnose Field failures via Telematics and define the next actions
- Identify new failures (software or Mechanical) and make PCIR for RCA & PCA initiation
- Coordinate for updates in Owner's Manual in line with the recent updates in the products and the service offered.
Qualifications, Experience & Skills
- Engineering or Diploma in Automotive/ Mechanical Engineering or equivalent
- Minimum 10 years of experience in 2 or 4 wheeler automotive OEM in Technical Support or product support or Service engineering function.
- Expertise in using diagnostic applications and tools
- Hands on experience in using Oscilloscope, Telematics & Data Loggers will be an added advantage.
