About Alohaa
Alohaa is a modern cloud telephony platform that empowers businesses to build and manage their entire communication stack over the internet — no traditional phone infrastructure required. From intelligent IVR flows and inbound/outbound call management to call recording and real-time analytics, Alohaa delivers enterprise-grade voice communication as a fully managed cloud service. Trusted by businesses looking to scale their customer engagement, Alohaa combines simplicity with the power of a carrier-grade platform — making professional telephony accessible, flexible, and future-ready.
About the Role
We are looking for a strategic and execution-focused Senior Product Manager to own and drive the roadmap for our cloud telephony platform. You will work at the intersection of product strategy, customer insight, and engineering execution — defining how businesses communicate at scale. Partnering closely with engineering, sales, and customer success, you will build products that set the standard for cloud communications.
Key Responsibilities
Product Strategy & Roadmap
- Own the end-to-end product roadmap for Alohaa's cloud telephony platform, balancing short-term delivery with long-term platform vision.
- Define and prioritise features based on customer needs, market trends, and business goals.
- Collaborate with leadership to align product strategy with company growth and revenue objectives.
Customer & Market Insight
- Conduct customer discovery sessions and interviews to uncover pain points and unmet needs.
- Analyse usage telemetry, support tickets, and churn signals to inform product decisions.
- Maintain a strong understanding of the competitive landscape in the cloud telephony space to drive differentiation.
Cloud Telephony Product Ownership
- Translate domain knowledge of VoIP, SIP, IVR, and call routing into clear, actionable product requirements.
- Define requirements for call management, number provisioning, trunk management, and real-time analytics features.
- Drive improvements to call quality, reliability, and latency with a clear understanding of how technical constraints affect end-user experience.
Go-to-Market & Launch
- Lead product launches end-to-end — from internal readiness to customer communication and sales enablement.
- Define pricing and packaging strategies for new product capabilities in collaboration with business and marketing teams.
Cross-Functional Collaboration
- Partner with engineering on sprint planning, technical trade-offs, and delivery timelines.
- Work with Customer Success to close the feedback loop between field insights and product development.
- Define and track KPIs and OKRs for product areas; share regular updates with leadership.
Required Skills & Experience
Core Product Management
- 6–10 years of product management experience, with at least 3 years in a cloud communications or CPaaS platform environment.
- Proven track record of owning and shipping products from ideation to launch in a fast-paced, engineering-led organisation.
- Strong analytical mindset — comfortable working with data and making evidence-based prioritisation decisions.
- Excellent written and verbal communication skills; ability to distil complex technical and business problems into clear narratives.
Cloud Telephony Domain Knowledge
- Hands-on familiarity with cloud telephony concepts: SIP trunking, IVR/call flows, DTMF, call recording, number management, and carrier interconnects.
- Working knowledge of VoIP platforms and SIP-based communication systems — enough for credible technical conversations with engineers.
- Experience with API-first cloud communications platforms — either as a builder, product owner, or power user.
Technical Collaboration
- Comfortable reading API documentation, writing detailed product specs, and reviewing engineering proposals.
- Experience with REST API product design — defining endpoints, webhooks, and developer-facing capabilities for telephony use cases.
- Familiarity with cloud infrastructure concepts relevant to carrier-grade reliability requirements.
Nice to Have
- Experience with contact centre platforms or agent desktop solutions.
- Exposure to AI/ML in voice pipelines — speech-to-text, voicebots, or real-time transcription.
- Understanding of telecom billing systems, CDR processing, and usage-based pricing models.
How to Apply
Send your CV and a short cover note highlighting your most impactful cloud telephony product story to [Confidential Information]
