This job is with eBay, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all.
Product Manager, Shipping/Logistics
eBay is a global commerce leader that allows you to shape how the world buys, sells, and gives. You'll be part of a work culture that's been genuinely committed to diversity and inclusion since its founding more than 20 years ago. Here, you can just be yourself, do your best work, and have a meaningful impact on people across the globe. We are looking for people with drive, ideas, and a passion for helping individuals and businesses succeed to help shape the future of eBay-does this sound like you If so, we'd love to talk to you!
About The Team
We are passionate about connecting buyers and sellers around the world and creating opportunities through commerce and technology. Our responsibilities include all aspects of logistics, to empower sellers through innovative shipping tools. You'll be joining a team with a global remit to make shipping easy and fun for all our sellers - from individuals trying to declutter their home, to larger businesses handling several 1,000s of packages per day.
About The Role
eBay is seeking a Product Manager to lead strategy and execution for our shipping carrier integrations, powering label purchase, label cancellation, tracking, billing, and delivery experiences used across our ecosystem. You will own the lifecycle of carrier products-from identifying partner opportunities and designing integration requirements to launching new services and continuously optimizing performance.
In this role, you'll ensure carrier integrations are reliable, compliant, scalable, and aligned with eBay's global shipping strategy. You will partner closely with engineering, regional business teams, carrier partners, and internal operational groups to deliver high-quality solutions that impact millions of shipments. Ideally, you have experience working directly with shipping carriers or logistics providers, negotiating and implementing their technical requirements, and driving measurable improvements in cost, speed, or process efficiency.
Key Responsibilities
- Define and drive the product strategy and roadmap for shipping carrier integrations, ensuring eBay offers a competitive, reliable, and globally scalable set of carrier services.
- Develop and maintain deep understanding of carrier technical capabilities, APIs, service catalogs, compliance requirements, surcharges, and operational SLAs.
- Lead end-to-end integration of existing and new carriers, new services, and new geographies.
- Partner with business teams to vet technical feasibility during partnership discussions and support contract negotiations with product input.
- Translate carrier specifications into clear product requirements, and implementation plans for internal engineering teams.
- Define success metrics, KPIs, and track performance. Liaise with internal operations, 3rd party vendors, business teams to identify opportunities, business problems and assess their impact.
- Manage ongoing performance of carrier integrations, including error rate reduction, cost optimization, tracking quality, label success rates, and throughput.
- Collaborate with developers and technical writers to drive onboarding and provide support.
- Write clear product requirements, user stories, and API specifications. As the Product Owner, provide clear product vision to your scrum team and co-lead the Agile scrum team with engineering counterpart to execute on roadmap with clear milestones
- Clearly set the product/backlog prioritisation with a balance of near-term deliverables and longer-term investment in technology platforms
- Effectively communicate strategies & trade-offs up to senior leaders and down to development team
Job Requirements
- Hands-on experience with agile development process
- Experience managing or building integrations with logistics carriers (e.g., Royal Mail, UPS, FedEx, DHL, regional carriers) or shipping platforms.
- Strong understanding of carrier APIs, label generation flows, tracking events, service levels, billing logic, and compliance requirements.
- Ability to interpret carrier technical documentation and translate it into internal platform requirements.
- Skilled at analyzing operational and performance data to drive decisions, improvements, and business cases.
- Manage and optimise business processes to free up developers
- Asks the right questions to formulate product perspective and present requirements
- Balances technical and business acumen; able to communicate what is possible and what will have the biggest impact on business
- Builds positive relationships internally and externally; an active listener and clear communicator
Basic Qualifications
- 5+ years of product management experience, preferably with ownership of logistics, transportation, or carrier-facing products.
- Proven success delivering high-impact shipping, carrier, or e-commerce platform integrations at scale.
- Strong understanding of API-driven systems, authentication models, and integration lifecycle.
- Experience with backend product platform development, ability to translate a feature requirement into a backend platform capability.
- Familiarity with agile development, technical prioritization, and backlog management.
Preferred Qualifications
- Experience with SQL, Tableau, or experimentation platforms.
- Background working directly with carriers, shipping platforms, multicarrier solutions, or marketplace logistics ecosystems.
Additional Details
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [Confidential Information]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
We use cookies to enhance your experience and may use AI tools for administrative tasks in the hiring process. To learn how we handle your personal data and use AI responsibly, please visit our Talent Privacy Notice, Privacy Center, and AI Hiring Guidelines.
]]>
