Product Manager

• Assist the Product Manager in requirements gathering & feature prioritization.
• Assist in the definition and execution of product features.
• Ensure the product backlog is maintained and is up to date.
• Ensure thorough software and feature testing.
• Assist the team in ensuring timely and on-budget product releases.
• Update Jira with feature progress and relevant information like use cases.
• Create and maintain accurate and up-to-date product and process documentation.
• Provide expertise in operational processes related to booking, ticketing, and invoicing.
• As the Assurance Products liaison with Traveller Care Operations, ensure that product design is aligned to operational processes for an uninterrupted customer experience.
• Review product operational performance, monitor ticket and booking reject rates, and resolve any issues to improve our automation success rate.
• Provide level 3 product support for any issues reported.
• Compile and analyse system reporting to identify areas for improvement.
• Responsibility for generating product reporting.
• Communicate on progress of roadmap deliverables, and product performance and provide detailed, user-friendly product feature release notes.
• Project management for roadmap items as needed.

Requirement:

• 3+ years of experience working as part of or collaborating with technology teams delivering supply-facing products.
• 3+ years, of backend testing of products working with, XML, JSON, databases, and APIs.
• 5+ years, of detailed knowledge of corporate travel booking and fulfilment processes.
• Expert level GDS experience required (Sabre, Amadeus, and Travelport).
• Travel industry API experience and knowledge are a plus.
• Good understanding of technology and agile product development lifecycle and working on product features.
• Proficiency in MS Office applications like MS Word, Excel, PowerPoint, and Outlook.